VCA Willow Creek Pet Center in Cottonwood Heights

Brought our ferret in and was treated wonderfully. Not too many exotic vets here in Salt Lake area

The vets and techs here are awesome.

Always super understanding at the most needed times.

Outstanding service, The team welcome to during an emergency while I was on vacation.

Excellent

Took good care of my anxious dog when he needed his shots

Great center amazing staff

Jett used to get very anxious going to the vet. She feels safer with the staff at Willow Creek.

I would never recommend Dr Lindsay Simmons. She is scared of dogs and was not knowledgeable with what my dog needed. She was very unrealistic and just did not seem very up to date with her profession. Will not be coming back if I have to deal with her again.

This place has a charge for everything. They price gouge in my opinion. The only reason I use this place is that it is so close to my house. I give them 3 stars at best on their service but when it comes to over charging, I give them 1 star. There is no personal experience or good customer service when going here. The ladies at the front desk are basically like robots that seem to have little or no compasion. Willow Creek is high price and low standards.

Pup was in desperate need of help, experiencing shortness of breath, no strength to stand, and body tremors. After calling several pet hospitals, VCA was able to get us in. They were very attentive to the information I gave them about his condition because when we got there, their emergency team had already prepared for our arrival. Began treatment immediately. This group is an amazing team and earned every ounce of trust. Pup is recovering from pneumonia thanks to this group.

Great place with friendly staff and knowledgeable doctors

Great, kind friendly staff. Very knowledgeable doctors. Caring and helpful for all aspects of pet care. Good training too. They carry all the primo foods and supplies as well.

I have had nothing but amazing experiences with this pet center, everyone is beyond kind and helpful! Out of the other Pet centers I ve been to this one definitely has been the BEST!

Dr. Barney service with a smile and great Advice about our puppy

Dog Training: Our Franklin (Cavalier King Charles Spaniel) began his training with Lori and Harleigh at Willowcreek Pet Center when he was less than six months old and now he is almost 4 years old and still learning and growing. Friends and family members always remark on what a kind and well behaved boy Franklin is and we owe those compliments to the expert and compassionate training he has received at Willowcreek.

Great staff.

I have been a loyal customer for 20 years now. The place has gone down hill. Staff doesnt care, probably because they are not paid well enough to. Doctors are booked out. It is also very pricey for the lack of service you get. Wait times are long. I was hoping that when Doctor Barney made medical director that things would be great but since the pandemic this place is only concerned about making money and not caring for your pet.

Great staff, very kind and honest about whatever situation youre facing. Was surprised at how cheap my visit was considering my dog needed surgery and the works. Will definitely be my new go to vet

The veterinarians are top notch! Cant say enough about them and I love that you can book online and get reminders in the app. Even though you cant book grooming in the app, grooming experiences during COVID were amazing. They had you check in out back and you actually got to talk to your groomer. We had such a good experience every time. Then they switched up their process and started doing intake out front. Even if you request to speak to the groomer they say no. After 2 botched haircuts they told me to bring a photo of what we were looking for and that the groomer would call me. I brought the photo. No one called me. Another awful, choppy, sloppy haircut that is nothing like what I asked for. Please bring back the old system. Its what made you great!

Easy to schedule appointments, great vet techs and doctors!

I have brought my dog here since I got her as a puppy. For the longest time I didnt trust anyone with my dog. However, the past few years I have left the vet everytime in tears. My dog is leash reactive. Once I had a tech that was visibly scared of my dog. On multiple occasions they have mislabeled her as agressive. When she needed stitches they missed one. When I brought her back they ripped it from her skin without any numbing or pain meds. This last time I asked the vet about anxiety meds. The vet proceeded to explain to me how this was a training issue and gave me suggestions that were things I have already done. And do with my dog. She just runs anxious. I feel as though they talk to me like I dont know anything about my dog and belittle me. She hates the vet and gets major anxiety. Once I asked her if she was so brave after getting vaccines and the tech scoffed and said no she wasnt. That they werent able to get blood or a fecal. I tried to advocate for my dog telling them she would do best if I was with her and they didnt even consider it. I dont know what has happened in the past 4 years but this clinic has really gone downhill and I dont trust them with my dog any longer.

We are eternally grateful to the staff for their exceptional handling of a very difficult day for our family. Thank you for your compassion and gentle care with our sweet Zoey.

They really care about your pet and make sure that I am comfortable and understand the treatment plan and take time to make sure I understand problem and all possible treatments.

They are so polite and professional. Cant imagine not having you guys close! Thank you for all you do.

They have been our vet for over 20 years. They are understanding, considerate and helpful when we had to say good bye to our old kitty.

Dr B is the best

Service is great but very expensive. You need pet insurance to go here

The check in staff is welcoming abd efficient. Big enough lobby s ovaggresdive dogs and clue l ess owners can be in a different area. They answer phones at 7am. Have had great service for dog that had patelar repair and another emergency for congestive heart. Wish they were closer!

Dr. Barney is incredible. Everyone here is always friendly and polite but most importantly my dog is always under great care. Taking your pet to the doctor isn t so bad when it s people like these

They calmed our reluctant dog, and welcomed our eager dog. 10 minutes after we got there, they had gotten their shots and were back in the car. We are boarding them there next week.

Dr Barney is amazing!!!

The vet was pretty well booked up when I called with a doggy concern. The lady who answered the phone was very knowledgeable and actually helped me work out my doggy problem. Thank you!

The staff was so nice . My dog feels comfortable there .

They always take great care of my fur babies. When we had to put our family dog down they were so kind and sympathetic with us. Love that they have all services in one spot.

Was able to get in on the same day. Very friendly staff, treated my uromastyx with care.

Always quick and helpful service. My dog is always so excited to see the ladies here.

Great place for our pets! Excellent doctors and staffs.

VCA willow creek has been our vet for 20 years. Dr.Barney is our regular vet. But everyone has been amazing. The care they offer are more then 5 star. We had to put down one of ours dogs 7 years ago from bone cancer at 10 years old and another one couple of weeks ago from old age 17 years .. outstanding care and compassion has been remarkable. Thank you so much for caring!! We sure love you all!

Willow Creek has done a great job at getting my dogs treated quickly and effectively. I ve visited this clinic sporadically over the last several years, and over the last year it seems like they ve really become extra caring and helpful with my dogs. The techs and the vets have been great. My most recent visit (April 2023) was with Dr. Kim. She was such a sweet, thorough doctor and took the time to explain the medication to me. I just rescued a new dog and was able to get her in the next day after getting her. Dr. Kim saved my dog s eye. She had a corneal ulcer that was melting her cornea, and with an aggressive treatment, her eye is healed and she is a happy, healthy girl again. I d 100% recommend Dr. Kim. Update Feb 2024 - Dr Kim is still amazing. Very patient with my difficult Cane Corso rescue out of all my dogs, she s been the most difficult one at the vet. Today she pooped and sat in it, then tried biting the doctor and assistant while they examined the wound I brought her in for, but they still were understanding and kind. My dog was rescued as a street dog last year, and she had major trust issues around strangers. I appreciate Dr. Kim listening and giving such encouraging feedback.

I Love How all You Peple Treat Me And Dog Mona God Bless All Of You.

Willow Creek spoiled our little chihuahua when we were out of town, and the daily texts and photos were so adorable. Theyre great getting us in for visits quickly as well.

Have two friends that work here and they love it!

Everyone is always very nice and professional. Dr Barney is the best! He clearly loves his job and our pets!

The best front office staff, vet techs and groomers in town!!

Have a puppy that is in puppy class candi is an awesome teacher both me and the dog are learning a lot this is the second pup that has been thru training will continue training here great staff n training program thank you all

Been coming here for years, love this place. Thanks for taking care of our fur babies willow creek!

This place is great, well staffed. Our vet (I think her name was Lindsey) was kind, logical and efficient. Bonus: smelling the toys, treats and dog food for sale while we waited for our appointment had a lovely calming affect on my anxious border collie.

It probably depends on which vet your dog sees. Because its owned by VCA, it has a very corporate feel to me. The vet we saw was very impersonal and dud not seem like a dog person. I dont like when your dog is examined in another room. I want to be present, as I would be with my child. I didnt really get a direct answer to my primary questions.

Great job on our Mastiff s ACL repair!

I was leaving on a trip, and just before my dog had a cluster of seizures. My regular vet recommended Willow Creek, as they have medical boarding. I felt really good about leaving her in their care.

Knowledgeable veterinarians and kind, compassionate staff. Our cats have always received good care here. Training and boarding facilities are available as well.

Told me my rabbits hard stomach was just from eating too much hay. She died a few days later from GI stasis despite expensive emergency vet care. Awful place that cant even diagnose a common and deadly rabbit ailment.

My family has been coming here for over 30 years. I recently moved back to the area and I decided to take my cat here with a urinary tract infection. Dr. Rosales was very dismissive. She left the room before asking if I had any questions and I just sat there not knowing what I needed to do next. I left feeling very confused and frustrated. They charged a ridiculous amount for the exam as well.

This was my first time to the VCA, and I took my baby bunny to see Dr. Kim. She was absolutely wonderful! She was very knowledgeable and sweet to my baby. I will absolutely be taking my sweet bunny back to her for future visits. I HIGHLY recommend!

Dr. Barney is the best. He always takes the time to explains what is happening with my pets, talks about them with the proper respect, and ensures I know what to do next.

We love VCA Willow Creek Pet Center. Our Rey lives her groomer Janelle and she always comes home looking beautiful.

VCA Willow Creek Pet Center provides exceptional service! They always keep enough capacity open for emergencies and take such good care of our pets. I would not go anywhere else. We have been taking our pets to Willow Creek for nearly 20 years.

My cat had a medical emergency and they were able to work me in that same day I called. Everyone was very helpful and very professional. I was confident in their ability to help my pet. I would go there again.

Took great care of our cat during an emergency visit. Thank you!

Our Bernese Mountain Dog, Winnie, was hit by a car & taken straight to Willowcreek. She was immediately seen by Dr. Kim who did a great job of keeping us informed about her damaged hind leg and performed Winnie s first surgery. She made every effort to save the leg & we are so grateful for her care and constant communication. Dr. Barney ended up performing a full amputation & we feel like she was in the best hands with the doctors and techs at Willowcreek over the last 10 days. Highly recommend this place when caring for your pets.

We absolutely love this clinic! We have seen about 3 different vets there and all of them have been caring and considerate. I take both my cat and puppy for routine visits and grooming. My cat has never had a better groom than at Willowcreek! We got the puppy package when we adopted our dog last summer and it has been awesome! It was so nice not to have to worry about paying for her spay all up front and the included check ups gave us peace of mind. Also, the fact that they keep the dogs overnight after their spay is incredible! I always recommend people to this location. Dr. Barney has always listened to my concerns and addressed them with respect and honesty. I never feel like I am being asked to complete unnecessary medical work with my pets.

Everything was kind of a blur because I was very overwhelmed putting my dog Sophie to sleep. However, the person who helped us before the vet came in was so kind and compassionate, and patient in talking through things with me even though I was crying and barely holding it together. I know this part of their job must be so sad and hard, and I am very grateful for the kindness I experienced. And thank you for being so kind to Sophie during her last moments.

I ve loved this place from the start. As a vet and now as puppy preschool for my golden retriever. Clean and friendly!

So I have 2 reviews here. One for the Vets(10/10) and one for the staff(1/10): -Desk staff is rude, unprofessional, and condescending. -Vets are fantastic!! Caring and are willing to see other perspectives!! Have never been happier with a vet! -Cost is about 30% higher than anywhere else. However when you visit, you can see what you re paying for(Aside from the front desk employees). I would highly recommend. Just endure the pain of their service staff and you will be happy with their vets.

Staff is very helpful and quick considering how busy they usually are.

Simply amazing Dr/ staff. They really care about your pets, and also care about if you have any questions. I get 100 % honest / real time updates when my pet was getting teeth cleaning (my cat had bad reaction to the sleep med; it was his first time ever going under), and I trust VCA Willow Creek 100%, with my pets. My cats s vet, Dr. Karolina, is awesome!!

Very friendly, knowledgeable and reasonable priced!

So expensive. But to be fair I think all vets are. We also had a very long wait and then the test results were inconclusive. They do offer exotic reptile care.

VCA Willow Creek is definitely my favorite VCA location and has taken such good care of both my pugs over the past couple years. The facility is very nice and the staff is super friendly. I definitely recommend!

Willow Creek Pet Center is always reliable and trusted. We have enjoyed a 30 year relationship with the Staff and Doctors at VCA Willow Creek. Kittens, dogs and horses they have helped us with if our treasured family members who are not of the Human species.

The best in the Salt Lake area for great care, boarding, and grooming for my dogs. Friendly staff and always happy to help even when they re busy! Highly recommend

Caring staff, responsive service, and competent technical expertise-

Thanks so much for trying your best to save my Rainbow I don t live any where near but would travel for my other animals. Thank you.

Always professional and always competent. Yes, they cost money but with their care plan that is often manageable.

Very knowledgeable vets, nice staff, short wait time.

Love Willow Creek Pet Center VCA! Dr. Barney is one of the many amazing veterinarians here. If you have a Bulldog, he is the perfect vet for you! We take our little princess Addie to him and she gets so many loves and the best care!

Great staf

We bring our aging dog (16.5yr old) to one of their sister hospitals out west (we followed the doctor our there). We have decided its time to euthanize our little guy, as its getting difficult for him to get around on his own. He gets anxious in car rides, so I thought I would call the local hospital to see about having it done 5 minutes away instead of 30. They informed me our dog would need to have an exam beforehand. I told them he just had an exam 3 months ago, and could they have the records sent? The answer was no. About a month ago, I called to have him boarded for one night, and they told me he needed a fecal exam and a K-9 influenza vaccine before they could help. So we told him to the sister hospital that didnt require these things. Years ago, they charged us $25 to express our dogs glands before boarding him. We never used them again because when we asked our regular vet about it, she told us this was an unnecessary exam for our dog that only certain breeds required. Bottomline: 1. Beware when you come here. Ask about all charges in advance. 2. I was mistaken thinking the VCA hospitals who are owned by the same company would work together giving us a benefit to choosing one of their clinics.

Great vet been bringing my pets for years

Over the years, Willow Creek has been great. But because of our appointment with Dr. Kim yesterday (9/25/23) we do not plan to return to Willow Creek in the future. This appointment will weigh on my family for some time. If you have a big dog, please don t see Dr. Kim. She was very concerned during our appointment concerned about what time it was, because they were closing soon. That s about all she cared about. That, and making sure she could squeeze us for as much money as possible. She wouldn t accept our X-rays and said we had to pay $400+ for new ones + $100 to sedate him for the xrays. She showed no concern for my dogs quality of life. She did not settle our concerns. She charged us $90 and didn t touch or even go near our precious Groot (Rottweiler). She made us feel horrible about even thinking about euthanasia. Groot has bone cancer in his leg and it s spreading to his lungs. I could go on and on about our visit but to keep it short I ll just say, beware. She specializes in smaller animals like lizards, please please please don t take your dogs to her.

Great place to bring a pet, they were very kind and very professional, thank you all for helping our Gary cross the Rainbow Road.

Courteous staff, friendly and knowledgeable vets, concern for your pet is evident

If I could give 0 stars, I would. They took my brand new kitten to the back and said they were just weighing her, but gave her a leukemia test without my permission. She is 8 weeks old. I also got asked if I wanted the Care Club membership by 4 different employees, but no one could give me any kind of handout with pricing or show me a breakdown of the money I would be saving. No one would tell me how much her vaccinations were if I didn t join this subscription. When I received my bill, I told them I did not know my cat was getting a leukemia test and that I was upset, and the woman told me that the tech assumed I would sign up for the care club and that it would have been covered in my fee. To sum up, they did testing I did not approve of and didn t know was happening, and tried pressuring me into a subscription I had no information on. Tot heir credit, they did not make me pay for the leukemia test, but it should not have been performed in the first place.

After having bad experiences with other vet offices, this place is AMAZING. Ive never been kept waiting for more than a few minutes. Theyre always friendly and on top of details, and I feel like they actually care about the well being of my dogs.

Dr. Barney was amazing with my Frenchie and he will be our vet for life! He fixed maverick s cherry eye and it looks amazing. I can t say enough about how much I appreciate him.

My friends told me about this clinic, and its seriously amazing! The whole team there is super caring with the dogs, and the service is just fantastic. Im really thrilled to have a place that genuinely looks out for our furry friends! Nala and Ginger

They boarded my green checked conure for over a week and I couldn t ask for more. He s super social so they put him in the break room where he made friends with the whole staff. Leaving my little buddy I m always afraid he will be alone and that definitely wasn t the case here. He s even super nippy when excited and they worked with him. Thank you for taking care of my little feathered buddy.

Like eveything nowadays, incredibly over-priced. I feel like they take good care of my puppy though and the location is convenient. My family has gone to this location for years, Ill continue to go there.

Wonderful place for our 3 dogs. We trust them.

I ve been going to this vet for about 10 years now and they have been great for basic vaccines. I would not recommend if your dog is truly sick to come here. I knew something was wrong with my dog and spent $800 for all the tests they recommended. They never gave me a true answer and told me to feed him more protein. Fast forward a month I decided to get a second opinion and had the previous X-rays sent to the new vet. They saw tumors in the X-ray which led to surgery the next day to save his life. Unfortunately he had stage 4 cancer in 4 organs and passed on the table. I wish willow creek pet center would have taken my dogs case more serious.

After my first experience here, this will definitely become my regular vet office moving forward. My cat developed a nasty eye infection over the past week so I took her in for an emergency visit today when her symptoms progressed. I was in and out within an hour which is great seeing as I was a walk-in. The entire staff from the front office to the techs to the doctor were all wonderful and great to work with, they all showed great care and concern for my cat. I felt like she was definitely in the right hands.

They are always quick to help and reasonably priced

Fast and efficient loved the experience. Everyone should go here they are all great

Always provide the best service

Amazing and fair priced doctors. Their exotic doctor was able to see my sick rat. Antibiotics are expensive for the small amount I received. However, they helped my sick girl get better so certainly worth it. Will be coming here in the future for my rats!

My cat has had issues throwing up. Dr B has been phenomenal in helping diagnose his condition. He went above and beyond to help figure things out. My wife and I HIGHLY recommend Willowcreek!

Great place to take your animals, everyone is so nice!

Still in shock while writing this......I recently teamed up with a friend to save a husky from a kill shelter who was going to be euthanized a week ago. The original owner gave me a voucher from the shelter to have the rescue neutered. The voucher is only good at participating vets, this was one of them. The vouchers value was 65 dollars. I called and made the appointment and explained what was going on, that I was fostering this dog and trying to find its forever home. The receptionist was pretty awesome! Very friendly. When I arrived the estimate for the neuter was 600-800 dollars. Still in shock about this. I said no to blood work considering his age and the blood work was included in that estimate. When I went to pick him up the final price was 674 dollars! And on top of it, they didnt even apply the voucher that I gave them. Its places like this that only see dollar signs, take advantage of people and at the end of the day are just a giant scam. I get inflation and my primary vet has gone up dramatically but nothing near this price for a neuter and the whole experience is beyond depressing. Its places like this that discourage people from fostering animals and not to mention the reasons why people surrender their animals because of the HUGE financial burden that is placed on them. When you see an animal in a cage on TV just know that it could possibly be because of places like this. Ive never posted a review in my life until now. The only reason I am is because I feel a moral obligation to let people know so they dont go and make the same stupid mistake that I have just endured.

I don t usually write reviews but these guys deserve one, 100%!! Unfortunately I had to euthanize my hamster, Buddy, here and was having a hard time with it. Everyone was so thoughtful, kind, professional and helpful. The vet was clear, straightforward and gave me the answers I needed. The vet tech was so compassionate and really showed care for my emotional state. I asked her if there was a way to get any snacks/food so Buddy could have a nice meal before passing. She was very eager to help with that process and gave me as much time as I needed. Scheduling was really convenient as finding an exotic vet can be hard. They scheduled me in as soon as they could and that helped my situation a ton! Overall amazing place and I highly recommend!

Double anesthetized our cat for a minor eye lash symptom and killed him.

Dr. Aaron Barney has been our veterinarian for many years. He has cared for two of our beloved dogs over a span of time. We received extraordinary care & we would HIGHLY recommend Dr. Barney. Our dog recently passed away & his compassion was really exceptional. Our beloved pet lived a long & happy life due to having great veterinary care. Dr. Barney always remembered who we were & really cared about us & our pets. Thank you so very much to our veterinarian & to Willow Creek Pet Center.

Great customer service very friendly staff and very clean facility.

Kind staff, very clean and comfortable waiting area, fast and professional service

Mostly always good results and interactions with Willow Creek Pet Center, but this evening, a let down. They decided to cancel the Wednesday 7:15pm Pet Conditioning and make up class but didnt even go as far as putting a class canceled sign on the back entrance door. 3 different people with pets waiting out back for someone to open the door... Very irresponsible for a business.

Horrible experience. Our dog cut his foot very bad and had multiple stitches. We had to bring him in a couple times due to his bandage getting wet manly because the bags they provided for us to use while he went to the restroom ripped almost every time and it is still snowing. After spending 1000$ and as many visit we had to do I assume they got sick of us, they took his stitches out when it wasn t even close to healed given the fact that 2 days prior to this they said they needed to stay in for 10 more days. And now our poor baby is still split open bad and they didn t even send him back home wrapped up after taken them out given the fact that he was still bleeding. Absolutely do not recommend.

I took my moms cat in to this vet for her one day and after my visit, I instantly changed my pet care to this center as well. The vets here REALLY care and will take the time to break down the ins and outs of any care your pets needs and why they need it. I ve never felt more educated on my pets health than when I ve gone here. Dr. Ferreira is who I ve worked with and she is the very best I ve ever been to. It s also not much more expensive than anywhere else I have been either. I will only bring my pets here going forward

WARNING!! Do not take your dogs here. I took my 2 dogs in last week for dental work and a both came out with some kind of cough that they didnt have before going in. Theyre actual words were they might have gotten kennel cough from here because it is going around dont you clean and sterilize the stuff before operating on each dog??! Now a week later on medication for it and they still have the caugh. The thing that kills me is that I contemplated not taking them in because this vet paralyzed one of my Bassett Hounds years ago. Of course they never fessed up to it but all of a sudden after getting his nails trimmed he couldnt walk with his back legs. Very shady place and bad things happen.

They always take great care of our pup!

Positive loving environment.

First time there, am satisfied with the treatment

While the individual Docs remain very good, the process, customer service, wait times, dog hold times, have all consistently declined as prices have sky rocketed...maybe the new reality under what feels like a VCA near monopoly. I miss the old Willow Creek!

We absolutely love this VCA clinic. Dr. Barney is just phenomenal! We love the trainers and how amazing they are with our boy. Harleigh and Lori always give us great insight.

Family has used this place for many of our dogs and cats and Ive never have had any complaints. Dr. Kim is superb.

Have been going here for over 15 years. Love it there.

First time visiting -the techs and vet were super professional and kind. My scaredy cat seemed to feel safe and secure with them all.

Nice

We ve taken our dog here for 5 years now. The amount of care and empathy that they give seems to be consistently declining. We had to take our dog to an emergency vet clinic for a cough that led to him being partially paralyzed. He made a wonderful recovery thankfully, but the emergency vet recommended that we take him to his primary vet since they couldn t find the cause of why this happened. The emergency vet was wonderful, gave us his medications, and sent his records over to willow creek. We scheduled an appointment almost two weeks out with willow creek to get him looked at. After getting there, one of the techs asked questions about his condition and when we asked if they got his charts and looked them over she responded with we have them, but no I haven t looked at them . The doctor then followed up with the same questions that the tech asked us and had a demeanor like she just wanted us out of there. They gave us no insight on what could have caused this, no help on what we should do for our dogs extended care/meds, and didn t answer any of the questions that we had. They charged us $75 to look at our dog for 10 minutes and give us no information. After talking to other people who have taken their pets here, there seems to be a general consensus that they would much rather have your money than see your pet healthy. We will be taking him somewhere else from now on.

To many costumer

The only place I ever want to take my pets in. They are friendly and helpful to help us understand what s going on with our three doggos. Dr. Barney is wonderful and really takes time to remember the animals and their owners.

We have been going to Willow creek for 8 years; I have really appreciated them and their care of all of our animals over that time. Most recently, however, their appointment availability and policies have become difficult and not customer friendly AT ALL! In the business I am in for work, customer satisfaction is critical and we spend lots of time and money to make improvements. The doctors here are excellent, but you can t get an appointment for 60 days, and I tried to make a grooming appointment 30 days ahead, but because they can t fit my dog in for vaccines (because they re so booked), they won t make a grooming appointment. When I called 3 months ago to make an appt (knowing theyre jammed and there s a super long wait for appts) for July, they told me it was too early to book. I think I might be done with them; VCA has ruined a customer friendly place, their policies don t support their customers .I get that it s a tight labor market, but then make accommodations . You make it too hard for your patients!!!!

Took our bunnies there and they did a great job carrying for them. They do bunbun nail trims! So grateful for that! They did a great job!

My dog was nervous, but everyone there put her at ease. They were all very kind!

I had my dog put down tonight, and the vet steffanie wagner was not compassionate on how she handled the situation. She immediately put the injection the my dog that he panicked and didn t tell us what she was giving him or walking us through the steps, and she never mentioned a sedation and if she did she didn t give it the appropriate amount of time to work as my dog was panicking and was not calm. This is completely unacceptable to work in an environment and not have compassion to give the pets a peaceful leaving. Steffanie Wagner was in the room for a total of 5 minutes and quickly injected my dog, listened to his heart for 2 second and said he was dead and walked out quickly all within a matter of 5 minutes.

Dr. Ahlstrom, Tech Tammy, and Ashley at the front desk made taking my precious puppy in to get her broken leg treated much less painful than I expected it to be. I am immensely grateful to them for caring for my sweet and lovely companion.

I always leave this facility feeling like an inconvenience. The front counter staff are dismissive, act put out to assist customers and patients and ignore every person who walks through the front door. The front counter staff does not answer the phones eager to help, in fact its common practice to greet a caller by asking, Is this a medical emergency or can I put you on hold? Every time I call this office I am immediately placed on hold. That is not the worst of the service, its the lack of eagerness to help and a lack of interest by the staff. I observed a number of people come in happy and sit down clearly frustrated or disgruntled as they waited for their appointment or the staff to slowly and begrudgingly checked them out. I have felt like an inconvenience since the first time I started brining my pets to Willow Creek in 2020. I will be taking my business and pets care back to Cottonwood Animal Hospital. They are always booked, but at least I get better service by a staff that is eager to help.

Hate to give it 5 stars due to the reason we were there, but they were very good to my poor late cat in her final moments and let me be with her when they had to put her down.

Great vets and friendly staff.

Like many of these other customers my family and myself have been bringing out pets to Willow Creek for over 2 decades. Since they became part of VCA the care has rapidly declined as well as the treatment of the pets. Last month I took my kitty in with a broken leg, the vet told me cats don t do well splinted so I don t think we should splint it. The surgical center I took him to had numerous staff members baffled by this lack of splinting. When the surgical center called for records they told them that he d never been seen at Willow creek. They then took 4 phone calls to get the results sent over. He s been splinted for >1 month and doing great. Sept 3 my dog was neutered and I had them run a fecal test due to day care requirements. I called today (9days later) because I hadn t received results. Turns out he has giardia and they couldn t be bothered to get back to me. He s been around numerous dogs in the meantime. Yesterday was the first day he actually had symptoms. I am beyond livid with this lack of care that I ll not be returning with my pets. If anyone knows of a veterinarian who takes great care of their pets and isn t managed by VCA & it s awful policies I d love to know who they are.

Tiffany in grooming is amazing. My dog is always in good hands with her. She always grooms my furball to perfection!

They were all very nice and thoughtful. They made the experience a little easier.

I love this place, they take extra special care of my dog.

This place is great I have been going here for years and all my pets go here the doctors are great and all the staff are friendly I want to thank them for all they do!

They took great care of our little Jax and got him in immediately twice recently when he has had an emergency. The Vets are very friendly, go over everything very thoroughly with you and answer all your questions.

Very helpful and able to get quick appointments without to much trouble

My dog was having a very serious medical issues. After being turned down at my regular vet and facing unknown hours of waiting at any of the SLC ER vets I decided to call this location as it is fairly close to my home. They were able to get me in right away. They were very kind and compassionate in the difficult situation that we were in. They were able to end his suffering quickly and with dignity and respect for my dog, myself, and my husband. I will forever be grateful for that.

Did an incredible job with grooming my two cats! Highly recommend :)

I love the doctors and staff. I know my dogs are well taken care of here and that their main focus is the health of my pet above all

I never worry about my pets care when I have veterinary care or boarding at Willow Creek. They are the best!

Very nice and friendly and knowledgeable

Customer service was horrible and dont feel like I was heard by the vet and it was a rushed visit.

I ve started going to willow creek in the last few months after having too many poor experiences at my previous vet. I got a second dog who came home with a limp and that vet was wildly unhelpful so I found willow creek. They told me it could be an acl issue and referred me to a specialist where I was able to get that figured out for her, which the previous vet did not do. I ve had great experiences with both vets I ve met with at willow creek, and all of the vet techs and front desk staff as well. They always feel very relaxed and conversational when meeting with me which is refreshing and appreciated !

Best vets ever. I took my foster kitten to three other good vets in the valley in two weeks and vca did whatever they needed to do to find a solution for the little guy and never gave up on him. They checked in multiple times a day and were so sweet. They have a lot of Drs here that they are able to bounce ideas off of each other as well. HIGHLY recommend this vet.

We have been coming here for years now. We have had three dogs undergo surgery that were all successful. 2 of the surgeries were high risk, but they did an incredible job. They were able to send us pictures of our dogs when they had to stay overnight, and truly took great care of them. All of our dogs scars healed perfectly. Definitely the only clinic I would trust my dogs life with.

This place has been wonderful!! They are always kind and helpful and really seem to care about your pets. In a time of need they have been there for us. We now will never go anywhere else for our pets!!!

Not good, just doom and gloom from doctors. I wish your doctors would pull their heads out and find out exactly what they need to find out instead of diagnosis. Diagnosis is not the cause. So not happy with the medical industry.

Ive haved used Willowcreek for well over 13 years. I miss Dr. Holley, but there are other capable vets. Sadly, I feel that vet care is out of reach for so many people which leads to abandonment, lack of care or people just not adopting pets when they typically might. This isnt an issue with Willowcreek alone, its everywhere.

Very good place to board. Attentive care. I appreciate that they will perform veterinary services such as exams and vaccines while boarding my pet!

They seem to really care about our pets and what it best for the animals.

Amazing pho

Always super nice and understanding.... they are definitely there for the pets and not the money.....

The staff here is the best. So friendly, caring and honest. Top notch care for our Fur babies at an affordable price.

We have seen Dr Kim around 5 times now and she really knows her stuff and really cares about your pet. I was very impressed after each visit she calls to follow up which is very rare these days. I highly recommend Dr Kim.

Such good care of our fur babies!

Always wonderful with my dogs! Savannah in the front is so sweet and dani back in boarding is so kind. I never worry about my dogs when they are here!!

Always a great place to have the animals well taken care of.

Look as far as pet hospitals go, most the doctors and staff are very professional and knowledgeable. I never have taken my pets here and been concerned about the care they will receive or attention. However they have a few plans they offer one of which is a preventative care package for dogs. I have called numerous times over the course of 10+ months to cancel this plan. And every time I call they say that the plan is showing as cancelled and that a manager will look into it and call me back. And every time no one ever calls me back and the next month I am charged again. At this point they have stolen 300$+ from me by failing over and over to cancel the plan that they keep saying is cancelled. At this point im just going to talk to the bank and see what my options are for forcing them to pay me back even if I have to take it to small claims court. The complete lack of effort put in by the staff to ensure my account is being taken care of has forced me to leave a poor review at a facility I otherwise would probably recommend for serious care. Edit: updating review now that the issue was taken care of, as stated at the start staff are great with your pets and up until now I had never had an issue so altering star rating to reflect that.

Both times our cat needed care they were amazing and one time kept him overnight at no charge after draining some wounds. Really caring staff.

Came to bring in my guinea pig for an emergency exam. They got me in as soon as possible when no one else could. My baby ended up passing, but they were lovely enough to only charge me for a regular exam and do paw prints the same day.

They do their work well. But hoping they will start allowing us to come inside, soon. Im thinking they like this procedure, but I prefer accompanying my dogs inside & able to see and talk to the Drs & Techs face to face. Not to mention not like sitting-in choice: cold car, or running car with heat on sending out carbons.

Have been going over 15 years for Dr.Barney, he is the best vet hands down.

We needed an emergency vet visit and these guys did a great job. They got our poor dog in hours faster than anywhere else quoted us, and were still substantially more affordable than the places that were going to make us wait!! Their diagnosis was spot on (we confirmed with our regular vet once we could get an appointment) and they didnt try to trump up the bill with random testing or extra diagnostics that we didnt need. Our poor puppy is doing much better now after following the treatment they prescribed, and their staff was really nice. Well definitely visit them again, but heres hoping we wont need them!!

Call ahead if your pets illness isnt immediately life threatening. They got me a regular appointment within an hour. The doctor was famiar with our pet insurance and recommended procedures that would be covered.

It was nice and friendly

Been taking my dogs here for years. Aaron Barney is a great vet, who really understands & takes time to get to know your pets!

Wonderful care of my dog Thank you

Best place to board dogs

I wish I never took my dog here! Please protect your dog/ animals from the groomer named Marissa here! Not only was the grooming uneven, BOTH of my boys had multiple deep cuts in their skin after seeing her. And come to find out she was more busy making videos for her tiktok instead of focusing on my living animals! I m disgusted and feel betrayed. I wish they would pick better staff but since they don t care about letting this happen, I will no longer support this establishment. I have been taking my boys to a trustworthy place called Healty Pets Salt Lake City and I love it! Trust is big.

Im really disappointed in the quality of their grooming service. I brought both my pets (a cat and a dog) to them two weeks ago to get groomed. When we got them home, we noticed my cat wasnt behaving like he normally does. he wouldnt jump up to his normal spots around the house, even with the promise of treats or food. After some investigation we found that almost every single nail had been cut way too short, and all 4 paw pads were bright red and really inflamed. When I scheduled the appointment I had let them know he can be tempermental and may need to be sedated. When they called to tell me he was ready they said he was actually great, no sedation was needed! He was so terrified, he didnt even move! which I dont think is really a great thing to say to the owner. I called the next day to let them know what was going on and see if I could get him in to be seen. They wanted $125 for an emergency visit even though they were the ones who hurt him in the first place! So I cancelled the appointment. Someone from their office called me back that day and told me the grooming manager would be reaching out that following Monday. That was a week ago and I still havent heard anything back from them. I wont be taking my pets back there again. Which sucks cause I was super excited to have them somewhere I was told was so awesome! I guess thats what happens when vets go corporate. Pets are nothing but a dollar sign to them anymore.

I just want to thank Marissa for always taking care of our fur babies. She is the only groomer we trust and have been taking both our dogs to her for years! We appreciate your hard work and skills. Marissa is patient with our little Scottish terrier mix who likes to nip sometimes. From the bottom of our hearts, we are grateful for the care you take with our babies.

I love Willow Creek they have always have taken great care of our pets, Ive used them 25 + years. Willow creek has given quality care to each and everyone of our pets, theyre the best!!! Ive tryed other places and like them the best.

Willow Creek Pet center has been our go to vet for over 30 years. They have cared for our various dogs and cats and maybe a gerbil. We have attended their Puppy classes and obedience classes and even an agility class. We have taken our dogs there for grooming as well as boarding. Yesterday our 13 year old Labradoodle collapsed at home and we could not get her up. I called Willow creek to bring her in and was told they had no more emergency appointments and to take her somewhere else. I was stunned. I did not think I would need to make an appointment for an Emergency! 30 + years and a few thousand dollars. So much for a caring family vet. Cottonwood Animal Hospital got us right in and sadly discovered a tumor on her spleen that was bleeding. At 13 years old we did not feel that kind of surgery was in her best interest. So , we had to say good ye to our good dog Lucy. On her 13th birthday. At this time I don t know if we will get another pet, but if we do, we will be finding a new vet. I don t feel they even deserve 1 star. So disappointed.

I called to let them know I arrived to pick up my pet. The girl who answered the phone was very short with me and hung up on me when she was done talking. Very unprofessional.

I have been coming to Willow Creek pet center for about 10 years. I have 2 cats and and they have both have health issues. It takes a lot of stress off my shoulders knowing that the vets and staff will do everything possible to keep my pets healthy and happy. I would definitely recommend Willow Creek pet center to anyone looking for a high quality vet for a reasonable price. Our vet, Dr. Simmons is very knowledgeable and treats her patients as if they were her own. She is very patient and takes the time to explain everything going on with your pet and makes sure your comfortable with the treatment and how to administer the medications. I couldn t be happier with Willow Creek and there staff.

we are very disappointed with Willow Creek pet center. We boarded our dog for a week and made sure he had all of the necessary vaccinations in order to stay at the pet center. After being home for a few days, he started spitting up mucus. This required 2:00 A.M. emergency room vet visit where he was diagnosed with kennel cough. I was told there are up to 50 dogs for the stay and play. we were never able to see where the dogs were boarded when sleeping. I would not expect this to happen, especially for $50 a day. I do not recommend this place!

If you care about your dog don t come here. We had a litter of puppies here, now they re dead. We were given the option of a Saturday or a Tuesday to complete a C-section. If she was to go into labor between those days, we would have to go an ER for an emergency C-section. Most ER s do not do emergency c-sections unless we were lucky enough to find one that had a vet on the clock. With that in mind, we were given no realistic option since they were unable to accommodate the emergency C- section themselves. On top of that we were quoted $900 for the procedure and we were charged $1235. After we paid and ran into complications due to a lack of milk being produced, since they were pulled early, we begged for help and advise. We blew up their phones and emails begging for medication, formula, or anything in the world that would help us. The vet and his team refused to let us speak to Dr.Barney over the phone and said he would only respond to emails. To a big surprise there s a huge lag in the response time. Since a puppy without nutrition will live forever, we finally found a dog to foster our pups to get them the nutrition needed. Unfortunately by this time it was too late and now they are dead. Thank you for caring about your animals, seems like you just really wanted our money, then write us off. I hope this saves future customers a lot of money, and the lives of their dogs. I ve never been so disappointed in vet so much in my life. Thanks for taking my money. Consider a line of work that doesn t have lives at stake.

I d never recommend Willow creek pet center to anyone. When I was young, my family dog was boarded there. Came home with a huge bruise on her tummy and died within a couple days.

My one star review is only for the VCA Willowcreek CareClub membership. You pay $45.00 a month for unlimited visits, but... they only allot a certain amount of CareClub visits to be scheduled which puts them weeks out. Typically if you need to see a vet, you cant wait weeks. We pay $45.00 a month and they dont reduce any of the $120.00 bill to seen. You pay an additional $120.00 on top of your $45.00 monthly fee or wait weeks to get your animal help. Do not sign up for this plan. Even though it helped with shots over the first year, we would have paid less out of pocket.

I really want to like this place and have taken my dog here several times. They are right down the street. Unfortunately, Ive had a few experiences here that have made me decide not to leave my pets health in their care, which Ill detail below. The vets themselves are non informative and dont seem to be very good at their jobs. Overall the whole clinic exhibits a lack of care in their quality of work, lazy behavior and general disorganization. I wont be putting my dogs health in their hands again. I dont think they are competent and they come off pushy and rude. They are getting two stars because I think their puppy preschool trainers are very friendly and do good a job. Its a fine daycare but a poor quality health facility. I took my dog for a stay and play evaluation which I had an appointment for. The receptionist was very dismissive and told me to go around back. I got to the back and the person there said they have no techs available and wouldnt answer any questions. They took my dog and told me to wait in the car which I thought was strange. Then they brought my dog back out and sent me a text to pay for services. Turns out instead of doing a stay and play they gave my dog an immunization she didnt need because she already had it. And I had to then, in addition to paying for the unnecessary immunization, pay for the stay and play and bring my dog back a different day. Later, I called to ask if I should make an appointment because my dog was acting lethargic since the previous night. The receptionist told me to bring my dog in for emergency care. I was alarmed but decided to do as they advised. When I got there the receptionists were rude and acted as though I were there for no reason. They asked me who I had spoken to and asked me again, condescendingly, if Id brought my dog in for an emergency because she was lethargic. I wouldnt have if they hadnt told me to. But they then proceeded to charge me 130 dollars for an emergency visit that clearly none of us felt my dog needed but one of them had advised me to get.

After MANY years, thousands of dollars, and trusting with MANY family members - (3 Shih Tsu s all lived long lives, 15-17 yrs, until 6 years ago when we said goodbye to our last!). Now finally new pup, and recent attempt to keep the Appt to bring our outdoor neighbor s cat who adopted us, in for her Sched apt to get vaccinations, but of course of all mornings she s missing. It seemed more inconvenient and stressful for WC policies, and message from Front Desk! Advised to rebook yes even if hard to predict as policy after 30 min window requiring resched Appt! Clearly seems they are struggling to keep clients! Many other less than positive reviews about customer service - even in emergency as just not available or willing to get out of the box! You cant even call without getting put on hold; message is consistent! The message today was all VETs too busy with COVID increasing the number of pets people have. Do the VETS have a voice left at all here, any flexibility? Tech even if it is just a question on getting a couple of vaccinations! News Flash - seems other clinics have figured out how to maintain a caring approach to maintain their patients I feel bad for the good doctors there trying to make a difference, while adhering to the managed care approach, not having any control over the message your front line is delivering, and your rules. You still have a few great Doctors there - (hold on to Dr. Barney) It wont be long before you lose them! There are more clinics out there! Just SAD to see you lose those with patients right in your backyard/same community, and to lose your reputation! Check your reviews!! Ps Even booking a grooming Appt seemed like they are just too busy - to be interested in making Appt for new puppy (after speaking w- grooming Mgr. Who was helpful, satisfied desk required copies of complete vaccinations prior to booking but they added ONE more they required (NEVER heard of it before! Asked another trusted VET, as never required on any of my dogs?! Not requested in any other bookings! And, not Part of new puppy routine vaccinations Vet might consider shot if boarding; Just seems like more hoops, $$ s keeping you from bringing business there? And, I really wanted to stay with Grooming there, but finding others (none requesting influenza shot).

We have a peach faced parrot that we thought was not doing very well. It is difficult to find an avian vet in this valley but low and behold VCA Willow Creek Pet Center said they have one. My wife called to make an appointment to have him looked at and possibly be euthanized if need be. We had an appointment with Dr. Olstrum at 9:00 This morning for a quality of life check. The receptionist was very kind and took us back to the examination room where we waited for twenty five minutes before anyone came in to see us. Finally someone named Amber came in to get our little bird and euthanize him. We said wait a minute, we would like to have him looked at by the vet! She then said the vet is not accepting new patients. Talk about a dysfunctional operation they are running here. We came under the premise we could see the vet, but this was not to be. My wife is completely heart broken over this. I DO NOT RECOMMEND this place for your pets. They seem to only care if you have a dog or cat but not other pets. I can see why there are so many negative reviews!

Our dog incurred facial paralysis during a routine teeth cleaning. We have written to the Medical Director describing our anguish at what appears to be permanent facial damage to our beloved collie. After a week we have received no response from VCA. Specifically, 1) Damage to the facial nerve which occurred during routine dental cleaning. Note that this damage may result in permanent paralysis for the remainder of our dogs life. 2) Inadequate assessment upon recovery from anesthesia and patient discharge wherein complete facial paralysis was not noted. Note that the facial paralysis was not noted by VCA and this incompetence in evaluation lead to substantial delay in treatment which significantly reduced possibility of nerve recovery and exacerbated the possibility of eye damage. 3) Once our dog was returned to the facility for a follow-up with facial paralysis as a concern, he was not evaluated by a veterinarian for over 5 hours. Again, this substantial delay in evaluation and treatment significantly reduced possibility of nerve recovery and exacerbated the possibility of eye damage. 4) Lack of long-term follow up or treatment plan. After administration of steroids, the only treatment option suggested by Dr. Ahlstrom at VCA was tarsorrhaphy and then wait for improvement. There must be a better treatment option than sewing Odin s eye shut and hoping for the best, but no follow up treatment plan has been discussed. We asked Dr. Ahlstrom if we should bring Odin in for another assessment, and she said no not unless we think his eye is infected. She said there is not much else that can be done.

For cats, this place and the vets are very kind and have the most awesome care! However, some of the front staff come off as a bit condescending and rude. I appreciate the work they do and the stress they are under dealing with distraught owners, but thats exactly the point. Being rude to owners who are worried (I have both experienced this in person and over the phone) really worsens and doesnt help either party. I think it would be great to re-train or reach out to the front team to just be a bit kinder because just as we dont know how their day has been, they dont know how the people coming in have been or is going through. Besides that, I do love this clinic (just be prepared to have tough skin)!

We just moved to Utah with our two fur babies that are our whole world. We did a bunch of research looking for a place to board our pups that would be able to accommodate their special needs and keep them safe and happy. VCA was the only place that offered everything we needed. Our boy is on am/pm medication and is quite the worrier, and our girl is also on medication and is not dog friendly with many other personality challenges. Our pups were safe, happy, got their medication as needed and overall enjoyed their stay. We got the TLC package and the daily updates were just what I needed to keep my worries at bay. We picked them up and they were happy and loved the kennel techs that brought them out to us. After we got home they settled right into their routine and took great naps. They are clean and in great spirits. Amazing experience, highly recommended for the nervous pup parent unsure about boarding their babies.

Back in august of 2020, two baby rabbits were brought into my care. They were too young to be away from mom. One of the rabbits, a girl named Littlefoot, was really small and losing a lot of her fur quickly. I took Littlefoot to 5 different vets before I found Dr Ahlstrom. Dr Ahlstrom was able to figure out what was wrong, more than malnutrition like the other vets said. She got meds for Littlefoot that day, and she immediately started getting better. Jump forward to Oct 2021 Littlefoot s brother and litter mate, Spike, ended up with GI stasis. I called around to so many emergency vets in the middle of the night - none of which taking in rabbits. I was able to get Spike in with Dr Ahlstrom early the next morning. She was so kind, so gentle and so understanding of both the stress on Spike and on me. She has been nothing but helpful for me and my bunnies, and I m 99.99% positive that if it weren t for Dr Ahlstrom my bunnies wouldn t be here, and be as healthy as they are. We are eternally grateful for Dr Ahlstrom and the Willow Creek team

If I can give 0 star I will for Jeanghwa Kim. VCA you better hire better vets if you give s*** about customers !!! They care about the money period

I m genuinely shocked by all the good reviews. People left and right are claiming the opposite of our experience. Once this place was taken over by VCA we saw a number of systemic changes. They re a money making machine now! Every visit has costs that has nothing to do with why we were there. They showed zero communication about the costs we were incurring throughout the visit and it was like they were sneaking things into the bill. I m glad people are talking care of their pets but this place will do that while they take you to the cleaners. We ve since found a wonderful new vet with much better transparency. I suppose my experience means nothing to people who can afford exaggerated vet bills so if this place is close and convenient I can definitely say they ve always taken care of our pets but if you can t swallow letting them tack extra $$ throughout the visit then I d be very wary. Its now been a couple years since I first left this review. Today my pup and I had to come back to WCPC as he was in need and I couldnt find an open appointment anywhere else. They immediately asked if they could run a cytology to help determine what treatment would be best. I agreed and they took him in the back. Later they returned with my beautiful boy and had already administered a cleaning, a steroid, and a dose of medicine. Which means they had already tacked on hundreds of dollars worth of services without my knowledge or consent. She could see my shock as I looked at the bill so she told me that I was lucky because I was able to get in on such short notice and otherwise it would have been double for an Emergency appointment. Thanks Willow Creek for reminding me what corporate policy looks like. You guys tarnish an industry of heroes and I hope you realize that people can love their pets to edge of the universe and back and still not want to be billed hundreds of dollars every time they need some help.

I literally cannot believe how amazing this clinic is. I took my rat in for surgery to have a mass removed and Dr. Kim knew exactly what she was talking about which is pretty rare inmy experience when it comes to pet rats as they are considered exotic animals. She gave me very detailed information about the surgery process and she reassured me that she had done many of these surgeries in the past and they were successful (it s always scary when your pet has to get put under as they can t regulate their body temps like humans can, especially a tiny rat!). After the surgery she called me herself to tell me how it went and how my rat was doing and gave me a time to come and pick her up. She gave me detailed instructions of how to care for my rat post surgery. She also sent me home with a long sheet of neatly typed out instructions for the medicine, potential side effects to watch out for, what my rat may act like after the surgery, how to spot if she is in pain, the list goes on and on. She even gave me a call a couple of days later to check up on me and my rat to make sure everything was ok! The cost of the surgery and all the medication was over $100 lower than she had originally quoted me as well which is always a nice surprise. The front desk staff and the vet tech that helped me were also very friendly and kind throughout the entire process. I can t recommend this clinic and Dr. Kim enough.

The Vets and vet techs are amazing. But I just had my dogs pain medication thru Chewy cancelled because they didnt send it thru. I called VCA everyday and talked to different receptionists and they either said they would look for the order and the most recent said yes they had it and they would send it over. Now my dog has gone days without it because the follow thru was not good. I now have to wait 5 business days for the money to get back on my account from the cancelled order and had to resubmit an order so I am out double the money until it goes thru and the price went up at chewy on my dogs pills. This has been a horrible experience. I am not impressed. Terrible customer service

The staff are friendly, professional, and accommodating. The veterinarians for exotic pets are amazing and are my go to for routine exams.

This is not the same hospital that it use to be. Weve been going to Willowcreek Vet for about 25 years. This last 6 months have been horrible. If your dog is having an emergency or near death, theyre to busy to bother and tell you to go somewhere else. If you are having an emergency with your animal there is no emergency number to call. Its a voicemail. And that theyll get back to you. REALLY!!! THEY SUCK.

We have been bringing our pets to Willow Creek for over 18 years. Since they have moved to VCA, it has really changed. We recently had a medical emergency with our dog and they were too busy to see him and had to go somewhere else. This appears to be the trend now that they are busy whether not answering phone calls, long wait times on hold, etc. Very sad to see it going this way.

I think the vet service is great. But customer care needs a little help. When you call you get the option to leave a message. When you are waiting in the parking lot you get a long hold. I bet adding two phone lines, one additional support staff, devising a way to leave a text, or announcing an email would help. The vets and techs are wonderful. But its horrid to sit so long waiting in 101° heat.

By far the best veterinary clinic in the valley!

Dr. Barney was amazing with our bulldog. He is very educated in the breed and in general, and his work is outstanding and done with care! I m glad we went with him as our veterinarian! I highly recommend him!

These people care nothing for the animals,only the money!. My pet needed emergency care about 30 min before closing i called and explained the situation and they said get him there in the next 30 min and they will see us (added emergency tax a course) which I was fine with. Well I show up right at 7 and with the dying pet in hand they sent us away. My daughters pet died over the weekend as there was no vet at the place willow creek recommended. Bottom line use them if you want but make no assumption they actually care about the well being of your animal.

These people don t know what they re doing. They initially told us that we needed to wait until after our dogs first heat to spay her. Then right before she had her first heat they told us we should have spayed her when she was 8 months old. This was at about the 12 month mark. She is a Great Dane. We scheduled her for the spaying chip and stomach tack. They quoted us 800 and change. We took her in today and as we were dropping her off they told us 1300 dollars! Then argued with them and they reduced it to 1080. These people are a joke. Incredibly dishonest practices. We quoted out at other places closer to us around the 700-900 mark previously. We chose willow creek based on cost and previous experience. Then get there and realize the bate and switch. We would have taken her somewhere else.

Only called for information about the future plans for our family cat who is at end of life soon. The person who answered was very compassionate about our situation and wanted to help with great advice .

They were there when my rescue cat took a bad turn and we struggled to get in anywhere else. Although they were quite expensive as it was a weekend emergency visit, I was grateful they were straight with me about my girls condition so I could make an informed decision on how to proceed. The only thing I would have changed was being able to say goodbye before we had to let her go, but I understand there was little they could do about that considering the current circumstances.

Dr. Walters is one of the best doctors in the world. She takes very good care of our little fur daughter very friendly staff you could not ask for any better

I have been a taking my Great Dane to them for years and they have been fantastic. However, I had to take my dog over to Blue Pearl for an emergency and Paid $400 for an exam, bloodwork, and prescriptions. When I had BluePearl send all of those records over they refused to refill her prescriptions saying she needed a new exam even though Blue Pearl sent over a very detailed email with all the exam, bloodwork notes etc... they are just trying to make a buck stating I need to pay an additional $65 for a new exam before they can refill the prescriptions and that they are 2 weeks out. My dog is out of medicine now. Will definitely be finding a better provider for my pet.

Well every time I have tried to use dog daycare can t never schedule him when I need it and now I m trying to board my dog for this weekend, no call back or acknowledgement! Not good!

They are so kind, understanding and helpful for the owners and puppy seems to be happy. They are very COVID conscious and still put the patient as s priority.

We ve done all our training for our golden here and have loved working with Martin and Lori. Even though we live 40 minutes away, we make the drive for all of our pups vet visits and training classes because it s worth the care they provide. Highly recommend!

We live about 30 minutes away but continue to come to this location because they are so thorough and you can tell they truly care about your pets well-being!

Lazy, neglectful, push you in and out without really looking at your animal. They assume without really examining.....They killed my dog. I m angry, I m hurt, and I d like to spare others the same pain. Written off every time I came in due to concerns over my dog these past 2 years, the vet would brush it off like it was nothing... every time I had a concern it was the same thing oh he s just getting old . Multiple times.... last time I took him his problems progressed to the point he was actually starting to die yet I was told he was healthy, they gave him his shots and told me to buy him allergy meds and he d be fine.. He died 2 weeks later... but when he got was noticeably getting worse a few days after that last appointment I tried to take him in once again but nah they turned me away!! Told me to find another place bc they were too busy but nowhere else would take new patients I got turned down by almost every clinic in slc. One place took us immediately and right away after LISTENING and doing a real exam the vet knew what it was and said we need to put him down. He was too sick by that point. I feel so much remorse and regret for listening and trusting one of the vets at willow creek. We should never feel that way for trusting a health care professional.... what makes me even more upset is that our dog could have been saved if we knew he had this issues much earlier. I even mentioned the symptoms every time to the vet at willow creek yet I was ignored like I was stupid and basically told not to worry about it. Go to another vet. Willow creek use to be like one of the best places but that time has clearly passed long yu

I took my dog into Willow Creek for a routine check, Jenna picked her up to take her in, she was so friendly and nice I knew right away this would be a great place just from her pleasant attitude and professionalism. Dr Barney did a great job examining my dog and after a quick phone call explained a few concerns he had, we agreed it would be best to do a full blood panel which thank goodness came back clear. He explained everything in detail and made me feel so comforted after quite a scare. I will definitely be taking my dog here for any future appointments!!

We come here for grooming, our dog always comes home happy

We love Stay and Play!

First time here because the other two vets we went to couldnt diagnose our pets issue. Within hours our pet was in semi-emergent surgery, which we think saved her life. They were very good to work with and the vet kept us informed every step of the way. Very knowledgeable and professional. I feel like our pet was in good hands throughout the entire process and overnight. Will definitely recommend them to others. The only reason I didnt give a 5 star review was because of the cost. I thought it was a little high.

Our frenchie sees Dr. Barney, and he is amazing! We love the Willow Creek Pet Center and will not be taking our dog anywhere else.

Very caring facility. They made the passing of our elderly dog Bella as beautiful as it could have been. Thank you for taking care of our family member in her final moments.

If I could give more stars, I would. They were so attentive to the animals and the concerns of the owners, it was just amazing service. Whoever is in charge of the hiring knows exactly what to look for & has nailed it. The staff is extremely caring & knowledgeable. We left with a healthy pet & instructions/new knowledge to keep him that way. Simply a perfect visit. And if its your first time visiting, dont forget they offer a coupon online to have your pet checked out for only $25. So. Worth. It.

Really AWESOME staff, they are top notch!

Exellent care by the entire stafg

Great pet hospital and grooming. Open long hours and 24 hour emergency service.

I wouldnt recommend this place to anyone that loves their pet!

They wont let you and your pet inside. Need to make an appointment, then park in front. Then you have to call the lobby, and they come and get your pet. The vet calls and asks, whats wrong with your pet. Wait till they call you and tells you whats their diagnosis is. Then they ask, what card are you using. Ten minutes later they bring your pet out. I think its rubbish that you cant be with pet!

We only take our dog here! They re so great and professional. I recommend Dr. Walters is so amazing and thorough explaining everything to us!

They are excellent!;

Always love my time at VCA Willow Creek Pet center. They have treated many of my pets. Their prices are reasonable. Location is fabulous. Their front desk people are always kind and receptive. I love the drive up option. Dr Barney is the vet I prefer to visit. He is kind and encouraging each time I visit. I would and have recommended to anyone and everyone. Their grooming services are great. Their boarding is fantastic and puppy day care is fun. They have a dog socialization class which is great for young puppies and old. They have it all!

Ive used VCA Willowcreek for over a decade. They have mostly terrific vets and kind, efficient office staff. I appreciate Dr Simmons empathetic, wise evaluations and professional advice. Grooming is also excellent. On occasion, Ive successfully used them for pamper package boarding, and our little dogs come home happy and healthy. For great care, however, owners should anticipate high fees and a bit longer wait time at drop off and pickup. You cant be in a rush, or youll become irritated. For a handsome price, they do provide a dog taxi, which is nice if youre disabled or just too busy.

Took amazing care of my extremely anxious senior cat

Went here with our Great Dane when he was limping on his left rear leg, we thought it was related to his hips but after x-rays and exam they told us that it was a torn CCL (dog version of ACL) and they recommended we look into surgery. They dealt well with the anxiety our Dane experiences and pointed us to some better drugs to use before coming to the vet which has been really helpful