Petco Grooming in Draper

Groomers are very knowledgeable and very friendly and treat the animals very well

Always great care. Prompt and friendly .

Grooming wasn t great. Our dog didn t smell any different. She didn t really seem clean either

Professional fast and friendly services, so kind to my pup Thank you so much.

Zoie always does a great job deshedding my pug! She goes above and beyond!!

Our Australian shepherd was matted and the groomer did an amazing job. The next day I was on a walk with her and a lady said that is the most beautiful dog I have ever seen!

They always do an amazing job with my husky

friendly professional did a great job cutting my dogs hair

They have been grooming my difficult puppy for months now and they are so so patient with him and me. It has always been such a good experience! I would definitely recommend these guys for your grooming needs!

Zoie is always so wonderful with my dogs.

Sarah is awesome. Shell work with tough-to-groom dogs and I always appreciate her candid nature.

Kindly took a walk in appointment

Like many other reviews on this thread; we had a horrible experience taking our pup to Petco for grooming. It is clear their groomers are not actually tenured in that field because they shave the dogs down as much as they can. Our doodle had an EXTREMELY small bit of matting on her back legs. They assured us they would save as much hair as they can and shape it. This was not what happened. Not to mention the 60$ quote is absolute BS. They take in additional charges as soon as you come in to pick your dog up. Please save yourself the trouble and never bring your animal here.

Our golden doodle feels safe here and we have had a great experience every time! Summer package was awesome today!!

I have a nervous dog but she is much less anxious here than at other groomers which makes me think they treat her well

We wont be going back for grooming.A Family member had taken our small dog for grooming 2 months prior while we were out of town. The charge was different than what I would have expected and thought maybe there was something unusual/extra they had to do. I called prior to taking our little guy this time and questioned the previous charges. The individual I spoke to was looking Into it and said he was listed as a medium dog and maybe that has something to do with it. But she wasnt sure so I thought I would ask about it when I dropped him off this time. The manager over grooming told me that maybe he was aggressive and sometimes they charge extra for that. I informed her that I had just asked about how his behavior was when I got the call that he was ready to be picked up and I was told he was docile, very calm. She said maybe the first time he visited was different with his demeanor, being new and all... I let her know the first time he visited our family member was also told he was docile, calm, not aggressive. Then she says had I brought this to her attention sooner she could have done something about it but not now, its been 2 months. She was pretty rude. we will not be going back ever again. Very disappointing..... Good customer service goes a long way. Well be sure to share this experience with all of our family and friends. Hopefully it will make a difference to someone considering using their grooming services.

Nala is always so nervous to be at the groomers, but they always do so well with her and handle her with the best care and she always comes out looking amazing

My puppys first groom and she looked amazing. She was scared but I know her groomer helped make her feel at ease. I definitely will bring her every groom she needs. Thanks so much

The groomer cut my dog s ear. The manager called to tell me my dog was perfectly fine but was being transported to an emergency vet hospital 25 minutes away. My dog had to have a full surgery to repair the damage. Petco said I didn t need to worry about the cost of the groom or the vet bill. Really?!? How about offering me a gift card so I can buy treats and toys to distract my dog while she heals in a cone and hood for the next 14 days? This is so unfair to her and a total inconvenience for our family who had plans to travel after thanksgiving but now someone will have to stay home because we cannot trust anyone to properly tend to her ear or administer medicines. I was at the animal hospital for over 4 hours and not a single call or text from petco to see how my dog was doing. The manager who took her there left shortly after I arrived. I understand that accidents happen. But the initial misinformation, lack of apology, and general disregard for my dog has been utterly unprofessional and totally disappointing.

So happy with all the great work and dedication to my pups well being

We have been loyal customers for a while we moved and switched our location to Saratoga petco. Last time we went she was a little scared and was shaking while grooming. The groomer finished grooming and said she was scared. Next time we try booking an appointment that groomer is no longer working the place is closed. I call another petco and they inform me my dog was referred out and marked unsafe to groom. Its an 8 year old 14 lbs dog who has been groomed her entire life with no problems. Just because she was shaking one day it doesnt mean she needs to be marked unsafe and referred out from the place she has been grommed for a long time. Very frustrating. This is not how you take care of your loyal customers.

River s hair was cut just the right length. I like to still be able to run my hands through it. Thank you

Such a disappointing experience. Took my dog here 3 months ago to get groomed and it went great! Took half the time they estimated and my dog looked great, so I had high hopes and decided to return. I took my dog in at her appt at 2:00, I was even 15 minutes early. They did not give me a time estimate, but I assumed it would be the same as last time. Around 1.5-2hours. By 4:00, I hadn t received a text and could not get ahold of the groomers. I called the customer service inside Petco and they said my dog would not be done until 6:00. Ummm excuse me? 4 hours for a bath and a haircut?! I asked him if they had even started because if not, I was just going to cancel and take her home. We don t even live in draper, we drove 45 minutes for this specific store and just wasted 3+ hours of our day. He said they had just finished her bath. 2 hours for a bath? I said okay well we are coming in to get her and he asked if I wanted to reschedule, obviously I said no. It s my dogs birthday tomorrow and I wanted her to have a cute, fresh haircut for her first birthday. I am extremely disappointed. If you don t have enough staff, do not allow people to make appointments!!!!

They did such a good job with my pup! Very pleased.

*don t take your cats here to be groomed* When I called in to get a price estimate to get my cats groomed, I was told $60 per cat. I scheduled two cats on the phone. When I arrived for their appt time, I spoke with the groomer Becky, who was very friendly, that my intention for the appts today was to reduce cat hair in the new house we just moved into. Plan was to shave one cat, and de-shed the other. Becky called early on to tell me one cat bit her and the other hissed so she wasn t going to shave her. When I picked them up and went to pay, it was $202 ($212 after I had added on a $10 tip for the time and energy) When I got home pet them after, there was even more fur coming off of them than before dropping them off. Handfuls. I would have liked before proceeding with appointments to be informed if your cat hisses or bites, etc we will still charge you even if we don t do the full grooming session. I would have said to not even bother doing anything to the one cat I expected was going to be shaved. She ended up just having a dry bath, if I knew she wasn t going to be shaved or de-shedded, I would have said to not do anything at all and saved my $100. Becky did call me to inform me they were ready for pick up early on but I didn t realize in the message that she was still proceeding with a dry bath and I d be charged full price, I thought she just was going to brush her one knotted spot out. There were lots of surprise fees $15 vip fee because they are cats and $6 fees for materials (aren t i paying for this in the initial $60 price already? Why not just say $81 for a cat and make it clear?) $20 de-shed etc I spoke with both Becky and a manager after and they ended up refunding a big part of the visit for the one cat which I really appreciated and feel was appropriate. There was definitely miscommunication and basic expectations not met. I feel badly the groomer got bit (she said there was a loud dog barking the whole time and the cats were probably scared) and hope she is okay. The one cat who did get a bath and de-shedding did look and smell nice for what that s worth. Like I said, my intention was to eliminate so much shedding fur and I felt that was not met. Overall I wouldn t recommend anyone take their cats to be groomed here. The dogs in the background, and the groomers, all seemed happy and that s probably a different experience and story!

Zoie took great care of Buster today and I couldn t ask for more! She was very thorough asking questions about our expectations and was super kind with handling him! We had a complicated request for the cut and she executed it perfectly! Thank you so much for helping us out today Zoie! I would recommend her and this Petco grooming department to all my friends!

Your Draper team is very professional and Laura C. Is the best when it comes to grooming and friendly that makes my Tobe (puppy) very happy

Brought our standard poodle to be groomed. After we scheduled our appointment they told us it would be 3 hours before he would be finished. This was expected based on the package we purchased. 1 1/2 hours in we get a call informing us we need to pick him up since they won t be able to finish him today and that we need to reschedule another appointment for them to finish, which would take an additional 3 hours. We were also informed it would cost more than initially quoted since he is an extra large dog . Even though on their own website when putting in his breed and weight to schedule the appointment he is listed as a large dog . This is would have been fine if they told us this before hand, since he is so tall, but since it was after the service it felt like a weird way to make an extra $35. The woman who cut our dog s fur did a great job. I m mostly upset with their misleading website and management to whom when I complained said he would have to take away the commissions from the groomer which I absolutely did not want to happen.

I took my 2 Shitzus (Baylie & Bella) in to get groomed on Saturday morning and they looked the best they have EVER looked! Their tails are adorable! I wish I could remember the groomers name because she went above and beyond! I Will be finding out and sticking with her going forward!

Absolute worst service ever. Sarah the manager wouldn t take our dog to get a basic grooming because she wasn t comfortable. She wouldn t let anyone of her groomers take the dog. She was more concerned about what they MIGHT be liable for than for the our dog. Our dog is just old. She was groomed with one of the big box groomers in the same exact condition only weeks before. She walks slow, but Sarah insisted it was a limp. She s fine, no limp, just old. Also, they don t care about the customers standing in front of them. Waited 15 minutes just to be acknowledged. When it was called to their attention we d been there for our appointment waiting for someone that had walked in, they obviously had their pride hurt because they were called out for poor service on the spot. Just doubled down on being rude by denying service.

great! friendly staff that accepted me as a walk in on a sunday morning and were professional with my dog!

Great service sergeant is always excited to go for his bath. Happy dog happy mom

Always make my dog look and smell great! They are top notch!

They did a horrible job cutting my dogs hair. Not a cute cut, and they knicked her multiple times!

Selene did an AMAZING job grooming my Milo! I have been going to petco groomers for 2 years now and have never been so happy! She patiently listened to what I wanted and did just that. Milo is a dog full of energy (to say the least) and not always easy but Selene took her time, and took such good care of him. Thank you!!! Even he keeps smiling :)

Very kind and professional staff.

Very disappointed after they wouldn t take our dog for her appointment. Never will go back. Very unprofessional. Everywhere is booked up so now I don t know what to do with my dog that needs grooming.

Beki did a lovely job on our St Berdoodle! She did a full groom and the haircut turned out great. I don t really have any complaints other than being charged for an XL dog when according to their website she s a large dog (50-80 lbs). She s 74 lbs.

Sarah is the best. She loves our dog like he is her own. We kept going to her even after we moved away from that store. Then she moved to another store and even though we live less than a mile from another Petco, we drive out of our way to go to the Draper store just to go to Sarah. When we previously lost one of our dogs, she mourned along with us.

The staff is awesome and they really care about your pet.

Easy to deal with, did a great job and fast. What more can I ask for? Its nice to have a clean puppy and all I had to do was drive there.

Sara was very good and friendly.

Very helpful and understanding staff.

We love our groomer Sarah Wright and will always take our dogs to her. She is the best and truly loves our dogs as much as we do.

fabulous staff

Great people to work with.

They went above and beyond to take care of my dog and make sure he felt comfortable and safe and were able to get his nails done and taken care of. He looked great when I picked him up and they gave great advice on what to do for his next visit for grooming.

Great experience!

The groomers always do such a wonderful job with my dog. He leaves there looking and smelling great!

Becki was great with our dog, thanks!

They have done a good job of grooming our Standard poodle. I feel the groomers like what they are doing and care for the animals. I will return again

Jacque interacts with my dog in a very caring and affectionate way. My dog who is afraid of most people likes Jacque. The best part is her grooming job is always perfect. I am never disappointed.

The groomer talked to me a lot before hand and let me know what she recommended. She was super sweet with my puppy

Very friendly staff grooming staff. They recognize your pets and treat them very well

Wonderful pet grooming team!

They care about your pets and their performance. Teddy is big and fluffy and Rosie is old and blind and they seem to love them and dont seem to mind that they may be a little more difficult to care for.