Petco in South Jordan

Great job on my dogs groom! The only thing I dont like about petco is that they charge extra for other things that are included when I take them to my normal groomer.

Dont waste your time . I made reservation for grooming all the sudden 40 minutes before my appointment i got a call telling me we need to cancel it because your appointment was taking.

Dont trust this location. And it seems like the owner doesnt care about all the complaints. So dirty and unprofessional pets grooming job .

Bad Experience my dog is traumatized after go there. We never come back

Prices in store are almost double what is shown online ($6.75 online, $12.99 in store). If they are going to try and screw me every chance that they get, why should i waste my time? All purchases in store will be verified with website pricing.

They are not professionals with dogs

We only go to Petco to have our dogs nails trimmed each month. I think they do a decent job, but they gripe and complain everytime about my dog whining when she gets her nails clipped. Shes a nervous Nelly, but she doesnt bite or anything. I get tired of hearing about it. Were currently looking for a better place to go.

Good experience

Excellent attention, 1000% recommended for pet care

This was one of the best Petco experiences ever! Shout out to Sarah who helped me find everything I needed and more. She was so helpful and nice! I will definitely be back :)

I brought my dog here 2 weeks ago and I will never bring him back.... they shaved him raw down there and cut his b and he was so rashed up his haircut was shorter than I wanted and it was a little uneven here and there. I just found out he is bleeding a little bit down there not sure if he got a infection or what but either way. Definitely am very upset

Went in for kitten formula..$12 can shown online..got in the store & only $34 can ..clerk said its in the back room, but it would take too long to find it. Ok....

Very clean and nice

Great customer service. Clean and organized.

I love this store! Everyone is so friendly and helpful no matter how many questions I have.

In this place the attention is very good...

Went here for vetco clinic services. Quick and easy service! Friendly staff.

Did a very nice job on grooming

Do not buy your fish here. They are actually scamming you. We bought four guppies for a 3.5 gallon tank. We asked when we bought the fish if the tank was enough and were told that it was plenty. We were also told that if the fish died within 30 days we could exchange it. One fish died on the way home and another the day after we put them in the tank. When I took them back to the store I was told that they could not replace our fish because the tank was not the right size even though they originally said it would work. However the girl was kind enough to assure me that she could sell the fish to me again. Why would you not be able to replace the fish you knew we re going to die, but you can sell them to me again knowing they re going to die again. Such a scam. We even were talked into buying a heater for a 3.5 gallon tank the first time we were in the store. SCAM

You re expensive and between you and the vets who can afford animals anymore. You are outrageous.

Kyra was amazing! She is super knowledgeable and helped me with my Ball Python and she set me up with 2 Crocodile Gekos! Outstanding customer service! Thank you so much!

Awesome place for all your furry friends needs

Store was clean, good variety of products to choose from. Didn t have to wait to check out. Could probably use a person or two to help customers out if they have questions. Overall it was a good experience.

On time- no seating for customers

Rude workers scream and yell at you for no reason and tell you to get out.

Great experience, great staff

Petcos a really nice store the people of this location of very nice and very helpful.

Every time I go to your store in South Jordan they will not sell me a fish. I have to go to Petsmart to get it. We just had one die after a year and a half and it lived with my Beta just fine. This was the third attempt to get one from your guys and finally went to petsmart to get it where they said yes it will be fine to put these two fish together, but the lady at your store asked what I was doing with it and without even letting me say anything, she rudely said she would not sell me one and walked away. When she did that was the final nail in the coffin for me and I drove the extra 20 minutes to get the fish I was asking for for the last week. Sorry to say but you have lost a customer. I will not be going back to your stores. I am done with you guys. The rudeness has chased me away. And what is with every single one of your employees having to have a nose ring? It is a bad image for your company

I love the selection here. Its a clean store. Neighborhood folks are mega friendly. Staff not as much. They seem stressed out and unwelcoming, which is too bad because they seem like they are lovely people. Im guessing that the store management finds their employees so expendable that the focus on work culture trickles down to line staff. My suggestion to this store is to keep up the hard work, but have the manager be on the floor more, setting the tone for a positive experience for everyone, especially the staff. Your customers and staff will notice and will value the effort.

Clean, great selection of dog foods, appreciate you carrying Instinct brand.

Our dog visited the groomer and had been clipped and dremeled on TWO different nails past the quick. Two nails clipped to the quick and then a dremel used to smooth the exposed quick. No wonder our was upset! The groomer returned him to us as if he was a difficult dog saying ge growled at her. How on earth do you clip down to the quick and continue on with a dremel on two different nails??? We felt terrible having put our dog through that. Definitely will not ever go to Petco again.

Our groomer Caylee is absolutely phenomenal!! She does an outstanding job on my goldendoodle and my sons toy Aussie.

Got what I was looking for

Lots to look at. Smells like a pet store

Don t buy from here, we got one bearded dragon that died within the first month. So we went back and got a second one (from the same batch) that died a very gruesome death. Bc of the in breeding we had tail rot, mouth rot, eye infection, trouble breathing, beard bleeding, and I save the worse for last; body literally falling off. Bf went talk to someone Saturday and people lied to him on who was the manager, then corporate is now giving us the run around bc nobody wants to take charge of what happened to our pet that we loved so much even though he was only 6 months old. This is your fault! We tried to help him as much as we could but bc of the inbreeding we couldn t help him anymore Reference #08478051 Store #01462 Picture attached they are bad so look away if you don t want to be traumatized

Had what I wanted

Amazing staff and very helpful! Love the whole team!

Easy to find things and great items

I d give zero if I could. Here s how the encounter went: I had an appointment for grooming and I told the groomer that my dog had a back pain two Months ago and he is fine now, just be careful. And she goes we can t take him, need a vet certificate . I said he is fine, and he just shouldn t climb stairs ever and he is not on any current restrictions and she can check with the vet. She calls the vet office, doesn t give my dog s name or my phone number and says , hello, this is going to be weird. I have a dog that hurt his back and he is still on restrictions. Can I groom him . And apparently the front desk of the vet s office said no and the groomer goes that s all I wanted to hear . It took all of thirty seconds or less. I told her to call my primary vet and she wouldn t. I called the store manager and he kept defending her. Call the vet! Stop being dismissive! I guess she wanted a no show or a cancellation and she got it. Well, I took him to PetSmart and he is all done! I called the vet s office and asked and they said they didn t get the call. And she should be able to be groomed. If the store cares, they can figure it out. I don t care coz no way am I letting that lady or Tht store touch my dog. Don t know what her name was and don t want to know. But she was an older lady and this is a horrible and lazy store

The worker was very rude to us. My parents have gotten all of our fish here. But today I went with my two friends to get a fish. And they said we had to be 18 so I got my dad but because we were all together they wouldnt let us buy the fish and said we had to come tomorrow. This made no sense because weve gone with the whole family and it was fine. So this makes me wonder if that worker was discriminating my friend and thinking there was no way we could be a family. Why cant we get a fish because three girls came before the adult but if the adult came with his daughters it would be fine? This policy made zero sense

I would give zero starts if it was possible. The worker was really rude and said we couldn t buy stuff because we had friends under 18 with us even though we had an adult there. The lady wouldn t talk to us and stormed away. She was very rude to us and was VERY sensitive. She said she was the manager but I m pretty sure she was lying because she didn t want to be wrong. Worst experience at ANY store I ve ever been to.

This place has okay animals there. Some animals werent taken care of in an appropriate way and there was a lot of dead fishes in the tanks when I was there. Also, the costumer representative team is SO rude to customers especially the manager. The manager herself wouldnt sell a fish to us because we were a group of four even though there were adults. Shes also racist and doesnt sell animals to black people. Lastly, she makes wrong assumptions about her customers and tells her offensive assumptions directly to the customer even though they are wrong and offensive. To be honest, my experience was okay until she started doing all the above. Actually scratch that just when I saw her it ruined my whole experience. Her face is so not welcoming.

Clean and friendly staff

Better than pets mart!!! They even charge you for each plastic bag!!! Isn t that so amazing!!!!

I was extremely disappointed with the person handling the cat adoption. I went to look for a cat they have two cats available. They were so affectionate behind the glass I was excited to pet them and meet them. The girl who came up to let us see them, before she got to us laid down rules. Cats dont like to be held so youre not allowed to hold them, also they will run away umm ok.... Friendly cats such as these ones who are scraping the windows because they want love dont want to be held ok... These cats dont like kids as she looks at my kids. As my kid pets them, they were rubbing up to my kids hands, they also dont like dogs as follow up after we we mentioned we had some. She also tells us their younger adults and as a cat owner for many years these werent young adults these were teenagers at best, and as young cats theyre still able to learn how to be around other animals. We ended up leaving frustrated as we were interested in these cats, but didnt have the time to argue with this lady who seems uneducated about these animals that she is so called helping. With overflowing shelters you would think she wouldnt try pushing what could be a great home to these cats. I would highly recommend this company to do better at educating their employees.

always great

i wanted to buy fish and they are all sick with white dot, its the petco with the most fish variety which is good, but they have been neglected, if they fix that ill give a 4 star lol

Allison did an excellent job blending Luna cut. Finally a groomer listens to what I want and gave great advice, suggestions thanks we ll return for beautiful groom.

Always friendly people and pets. Great selection of everything we need for our puppy.

Petco always has everything that I need for my cat and dog. The staff is always friendly and helpful. I had an exchange and the process was quick and easy.

This location has serious staffing issues from other reviews and my own experience. Apart from walking around and getting absolutely no help at all from anyone, the person at the register refused to sell us a betta fish after asking if we had a tank at home that was already cycled. I stated I did have a tank at home with three gallons (and another betta living at home) and he made up some poor excuse that the specific koi betta in our hands produces a lot of waste so he couldn t sell it to us. Besides the glaringly obvious fact that they keep their fish in small cups that are a LOT LESS than three gallons, they also sell betta tanks that are only ONE gallon in the store that you can purchase for obscenely high prices that come with no filter, no heater, and no water change system like the tank I have at home. It made for an unpleasant and uncomfortable experience after having walked through the store and seen the conditions that they keep fish in as well as multiple dead betta in cups by the sink. I think it makes no sense to question whether or not three gallons of filtered, heated, and treated water can be better for a fish than a CUP. I made no issue of it there and left the store but I am sorely disappointed by my visit. What s laughable is that they allow you to get a betta shipped directly to your house from their site where they can t verify a single thing. If your store has a policy of some sort, that needs to be UPFRONT and customer facing so that customers can know and prepare for your interrogations and accusations of their home. You have the money to plaster a million other useless bits of information around the store. Don t let people make the mistake of thinking they can provide a home for a pet and then walk to the register only to be denied that experience. I went to PetSmart right after and was immediately greeted at the door and asked by an employee if I needed assistance. While they don t need to greet me or treat me any better than any other customer, I appreciate and enjoy my experience every time at the PetSmart in West Jordan. Never trying Petco ever again.

This used to be my favorite Petco location and I will never be back. The place is a mess and the service is lacking. No one greets you when you walk in, even though there are tons of workers walking around. On top of that, they apparently don t want to sell their fish. I went to checkout with a small female koi betta and a live plant to go with her, and the guy working would not let me purchase it. He said I needed to have a tank cycled for 24 hours, and upon telling him I was going to get one somewhere else, it wasn t good enough for him. I even told him I had a betta at home in a 3 gal tank and I could put in a separator, and that wasn t enough either. I guess they really want to keep their fish in plastic cups forever unless you either buy a tank from them (which are exorbitantly expensive, and that was the reason I wanted to go elsewhere for a tank) or you show proof that you have a FULLY cycled tank at home for your betta. The funny thing is, they sell betta tanks that are BARELY 1 gallon, and they have several cups of DEAD FISH sitting right at the sink close to where they were doing vaccinations on animals in the middle of the store. In trying to purchase a plant with my betta, wouldn t it be obvious that I was clearly going to re-home this fish? Even if it sat in a cup at in my home, is it THAT different from sitting in a cup at the store? All in all, an extremely poor experience. But I m grateful, in the end, because I went to PetSmart where I was greeted IMMEDIATELY and the workers there were so kind and helpful. Petco will never get my money again.

Vaccine visit was quick and reasonable

This place is way more than just a pet store! We were in a time crunch to get some vaccines for our 3 dogs and our vet is insanely busy, with the soonest appointment being almost 3 months out (that was only for 1 dog)....plus they want to charge $75 per dog just for a wellness visit that they require even to just get vaccines. I did a simple Google search for vaccines for dogs and found the Petco/Vetco site. This is now our go-to for vaccines for our pups. Registering all 3 dogs and getting back to back to back appointments was so simple! It took a total of 5 minutes for all 3! Email confirmations immediately and reminders the day before. When we walked in, we had no idea what to expect. The process was super simple! They checked us in, took pics of the pups to build the profiles and asked us some general questions, then took their weight and conducted a welness check (check was free!). We chose the vaccines we needed and had them tested for heartworms (to get a prescription for heartworm meds for each). Their on-site vet was there to oversee everything and to write the prescriptions. We were in and out of Petco with a clean bill of health, caught up on vaccines, and heartworm prevention medication for the next 6 months, and an at-home fecal test kit for each in less than 30 minutes total!!! Overall, it was an AMAZING experience! We love going there for everything fish and dog related to take care of our pets.

Went in for fish. Of course after wandering the one section for over 20 min with no employee to be found other than at the register. I had to go up 3 times asking for anyone to help. 1st person couldnt catch the fish, for 10min and gave up. Then someone that was allegedly good at catching thoes fish came. She was also unable to capture any of the fish. I was trying to get discus fish, 2 of them which are over 70$ bux each. She says that Im not going to be able to pick the fish. These fish are shaped like a 3 inch circle, they are very very easy to catch, you just need 2 nets. But after She said im sorry I wont be able to pick out the most expense fresh water fish they have in stock. I left, also left 3 70$ waterfalls and mabey another 130$ worth of stuff at the counter which i also intended on buying. So becues u were unable to catch a fish at a pet store, where u may be required to catch fish time to time, I was able to keep jus 500$ for a different pet store who cares enough to try. I just stopped working at a pet shop my self. This was a huge let down in service. Sad thing is, I expense this same thing At the same location almost every single time. Im surprised this location is even in business still.

They got me exactly where I needed to go quickly and I got out quickly too, no searching needed.

Great product options inside. Very clean, considering pets are in there all the time, and friendly staff.

We had an appointment at 2:45 for our toy poodle. Petco called asking us to drop her off earlier at 12:30 and we did. When we arrived, the groomer told us that it would take longer for our dog to be done as there were a couple of dogs ahead of her. She also said that she wanted to try and squeeze her instead of rescheduling. After four hours of waiting, we called for an ETA and was told it would take another hour. It makes zero sense that they would want me to drop off my dog sooner if they are going to tell me that shes going to have to sit in a kennel while she waits. If they told me this over the phone, I would have just rescheduled instead of being pressured to leave my dog with them and then take 5 plus hours to groom her. She is a 12 pound poodle mix and normally doesnt take more than 2 hours to get her groomed.

John has created a great team ! They have gone out of their way to help with new ap and get great service and price! John keeps a great store and goes out of his way to help pet parents.

Chey , the cashier was VERY rude Stood in line waiting for 10 minutes while she sat there building a dog cage at the check stand , saw me there kept going untill she decided to stop Then gets on a different register than I was standing at , and just stands there without saying a word. Then invites the next person in line to come up Chey -5 stars in my opinion never coming back

Fire chey HORRIBLE customer service

Rating 1 star because of Chey She was extremely rude !! Ew

Love this petco, I come with my dog and I am always welcomed.

Very good

Petco app is terrible - i ordered only 2 items, and rest had to pick and pay at the store. Also on line order - got me kinked hose that might restrict water flow. Now need to go though another experience and visit Petco again

Always find what I need. Very helpful associates and let us know about the sales that they were having.

Clean store and very friendly staff

Terrible service and very unprofessional associates. Super rude. Definitely hate there jobs that s for sure. Will drive further to go where I am treated nicely.

Will not be returning to this location. The blonde at the register had the worst attitude after I politely asked her about cage prices and price comparisons. I ve never walked out of an establishment rather than purchasing my items until today.

We came in to purchase a gecko today. The woman gave us all the information and sold us the leopard gecko tank kit. She instructed us to go home set it all up and come back to purchase the leopard gecko either later today or tomorrow. A different woman at the checkout AFTER we paid $90 and rang us up, while handing me my receipt very snakily says it s recommended to have a 20 gallon tank. We politely thanked her but had already made our purchase, based on the previous reps recommendation. A few hours later with tank set up at home and nicely heated. We were VERY RUDLEY told we cannot purchase the leopard gecko because we bought the 10 gallon tank THAT YOU RECOMMENDED. I am Still just in shock. It was so asinine. The tank even says leopard gecko kit. I was refused for a purchase, the animal I bought the kit for. I still cannot believe how rude we were treated. Appalled by this service and a broken hearted daughter we left. We drove the extra 2 miles to petsmart where the store was MUCH CLEANER. The animals much better cared for. The live insects are actually not dead. WHAT A JOKE your store is. Sadly the tanks there were a much better deal but alas we are using the one YOU recommended that we bought. The staff was so kind and gave us our sweet gecko. I am disheartened by our experience and we will NEVER be back. Shame on you. Sounds like you need to make some serious changes to your staff. In this economy you will not survive. God speed those poor animals you are trapping.

I had a few questions regarding my kittens/frenchies while checking out and Tristan was happy to give me advice.

I came to petco searching for a pet rock . they didnt have any rocks in black or orange! very little selection of pretend pets....I also wanted peanuts for a friend who has a pet elephant ....no #50 pound bags of peanuts. Just jerky! Damn elephant almost bit me! terrible time to discover they dont like jerky and that it was all a scam! Ill never buy pet elephant food here again!

Staff is wonderful everyone is friendly and kind and especially when it came to certain questions I had 10/10 recommend going to this store

I take my husky to be groomed here by Aletha, and have been for the last year. He always looks great, and I dont hear things like, Hes anxious to be groomed. Shes the dog whisperer, I swear!

Honestly this is the closest pet store to my house. I m pretty much disappointed every time I go. The website will say products are at the location and then the store doesn t have it. One associate who normally works check out is always on her phone and I ve asked questions about products and animals and she has no clue. The manager is decent but it s very frustrating. Pick somewhere else

So my cats are kind of picky and they like a couple certain foods that I cant afford, of course they love all the super expensive foods but, no can buy! I live a half an hour away from this Petco and I didnt want to drive all the way up here to find out they didnt have the food I was needing for my cats tonight, so I called and one of the clerks went back and said yes we have 14 cans! I said perfect, Ill take them all! Thats some really nice customer service

I used to go to this location for all of my needs, it s even where my dog went to school. But I am massively disappointed and it looks like I m not the only one. My cat has been having stomach problems the last week and I ve been trying to figure out what it was (he s a ginger so I was VERY concerned) and today I was giving him his treat when I got a horrible idea check the expiration. I have no way to prove this as I had full faith a pet store would sell treats that weren t expired. But I got them in June of 2023 they expired august 24th of 2022. Mind you: I just picked this right off the shelves. My question is: how many products have missed this heavily of quality control??? It was nearly a year expired and no one did a thing?? It was just- on the shelf? I m very disappointed and will advise everyone I know to not shop at this location.

I brought my daughter in to buy a goldfish today - we picked out a fish bowl, rocks and a small plant. When it came time to get a fish, an employee (dark haired female) told me she couldnt sell me a (small) goldfish with the bowl I picked out. She said I would need to have an aquarium since the small goldfish could get to be 2 feet long. She said she assumed the goldfish was for my daughter and said a beta would be a better option for a child since the goldfish are usually dead by the morning.

We have a 40 gallon aquarium . We received advice from the fish expert She was so very wrong . The pair of paradise fish we bought ate 2 & killed 2 of the other fish . They wouldn t take the fish back because it was on the 15th day . The fish ate the others in day 13-14 .

I went in there to find some bird supplies. I couldn t find anything close to what I needed. They only had one cage and on top of it all they don t let the public use their restrooms.

They did not tell me about medications before I came

Allison, with dog grooming, was amazing and accommodating. I accidentally booked the wrong location and she was so nice and helpful!

My local Petco has been a good place to bring my dog for basic needs, grooming, and vaccines.

Employees nice and helpful

They wouldn t finish grooming my dog, reason being he is old. He is 9. Draper location didn t have any issues.

I ve never had an issue with my dog being groomed at a petco location, and normally go to the Draper location but this location had availability on a Saturday. I got a call about an hour into the service that I needed to pick my dog up because he was anxious, and due to his age. I would be fine if they just left out the latter part, or gave me some sort of specific reason why they couldn t finish the job. My dog is 9, not young but physically in great shape. So I left with a wet dog and soap all over him that had been half washed. Fix your communication, I am not happy

and nice

My *free* bag of dog food from the loyalty program still cost $0.11, even though the bag was under the max $ value of the coupon.

Yelled for not having an adult by an old man worker

The employees were extremely rude and disrespectful. They yelled and shamed us for just looking around. Do not go here it is a horrible place, Do not give them your business

Very rude employees.

I stopped by this evening and received the worst customer service from the both floor supervisor (the emo girl) and the one who checked me out. Do not recommend this location.

Love Petco! whenever you come in contact with anybody from the staff they re very kind and knowledgeable.

I don t know how 7.25 tax on $99.99 is $10.15

Just spent $150 at petco. They would not give me a grocery bag unless I paid them $0.10. I will NEVER shop here again. All over $0.10.

Very overpriced, go to PetSmart during their sales.

Easy access and selection

I always love coming here. My dogs get spoiled rotten with the amount of different treats and toys we get. The employees at the register this last visit seemed to be distracted when trying to check us out. They are chatting with other employees and didnt engage with us as customers as I remember they used to. I will still be shopping here, their selection of toys and treats for our dogs are great.

I can always find what I need and more at Petco.

My daughter went to Petco to return a doggie vest that was too small. She had her receipt. It was barely over the 30-day window for a refund. I can respect that there are rules. However, there was a bigger issue. My daughter noticed that she was originally charged twice for that item. The cashier was extremely reluctant to correct the error. She treated my daughter as if she couldnt care less about the error. The cashier was rude, condescending & unprofessional. To top it off, she had the nerve to charge 10 cents for a plastic bag on her way out! Another issue was that it was an hour past opening time & the front doors had to be manually separated. This occurred Sunday, 12/31/23.

Causes too much money

I came in to get fish stuff with my brother and an awesome employee helped his, her name was lexei. Awesome person

This used to be my favorite store for all of my pets needs. That s changed as their selection has gotten slimmer and to top it off, I received the worst customer service from the manager John. I bought a multivitamin for my dog and he didn t like it so I exchanged it; my dog still didn t like it so I went in to return the item and the manager John would only give me a partial refund to my card. The transactions were all within 30 days so there is no question that I was within the return period. The way he spoke to me was so rude and condescending. I asked him why he was only giving me a partial refund and he said I don t know I don t make the system . I could see the screen said cash was an option he could select yet refused to because I didn t pay cash. Well guess what, I also didn t pay in store credit! In a previous visit I saw him get in a screaming match with a customer and originally I had felt bad for him and the other employees, but now I can see why a customer would have been so frustrated dealing with an employee like him. I am never coming back to this location.

Ask to pet the kittens

The employees are all very nice.

Horrible place! Cut my dogs skin and failed to tell me. Happened to notice as I was walking to my car. Their extra service of deshedding cause rash and sores on my dog.

Great staff, they know their stuff. I have shopped for multiple pets and always get great help and products.

They are always so willing to help. My child always goes up and asks exactly what shell need or how attentive she would need to be. ALWAYS gets a friendly response.

Always have the food we need, Taste of the Wild, and the people are nice!

Love to visit, all things dogs!!

Knowing very little about fish, I set up a new aquarium for my son. I went to Petco to purchase the fish and there was an employee there ready to help me. He was very knowledgeable and helped answer all my questions. It was great!

staff is always super helpful, and my pups love to come here and walk around with me.

Very pleasant experience finally. Had a few bad ones here. The groomers and the manager Richard are awesome.

I really like petco but this location was disappointing they where low on stock on the animal I wanted but I understand that but I waited over 10 minutes just to get to see the animal I wanted

John, the manager, is very knowledgeable and very helpful. The staff is always upbeat and helpful.

THE WORST SERVICE EVER. We were looking at fish and hot kicked out for no reason

This place was a shock! Poorly stocked A clerk sitting in the aisle, so she could stock shelves... Like sitting on the floor.. Then the stock available was picked over and way overpriced... OH, then we had the joy of waiting in line to check out!!! Weird

So I come into Pet Smart in Jordan Landing to get a prescription for my cat Im sent over to the food prescription area no idea what Im looking at so I ask this person in the hospital area and she walks me over to section and points look here if you need help ask someone in a blue shirt shes says and wonders off so I looked couldnt find what Im looking for so I go looking for someone in a blue shirt couldnt find anyone in blue so I just left so store short I think theres only one person that works in that store

Took our dag in for her shots. The young ladies giving the shots were efficient and very careful to keep Sammie comfortable. The girl checking in and doing the paperwork was quick and efficient. A good experience.

Awesome totally awesome

Workers seemed knowledgeable & helpful!

They take good care of my little dog. He s old and gets nervous.

We came here for a quick stop to get the doggo a chew stick and snacks. They had some nice dog cloths and outfits. We found the building was clean and organized. Some shelf s seemed a little bare, but it could be a stocking day. Staff was friendly and helpful. They had us sign up for their rewards program. Prices seemed a little bit high, however we just moved back to Utah so it might be a location thing.

The staff arent very helpful, little to no knowledge especially in the fish/aquatic life

Staff here are super nice. I come for aquarium supplies and one member is always super eager to answer my random questions when I come by. Super helpful. Thanks :)

It was a lot like Walmart for pets. The animals that actually live there seem well at the moment.

The store is disorganized and understaffed. I was looking to buy some guppies today and couldn t seem to find anyone to help me. What s worse, while I was waiting and looking at the fish I noticed a large amount of dead fish in several of the tanks. It looked like they had been dead for a while and the other fish were eating the corpses. It was really upsetting to see how poor the conditions for these fish have gotten and I hope they get it taken care of quickly.

Clean, the store manager was very kind and helpful.

Three employees were chatting away acting bored while 6 dead fish were at the bottom of one of their tanks. A few more were almost dead. I told an employee that there were dead decaying fish making the water very dirty for the other fish. She said ya, those fish die all the time like it was a normal everyday occurence. She told me dead fish float to the top. Well, all you have to do is look at the bottom of the tank and see dead fish. She didnt want to get them out because she said the water made her skin red. (Probably because it was toxic. Poor fish!) The employees didnt seem to care about dying and dead fish due to dirty tanks.

Great customer service fast lines got what i needed and some extra treats for my dog he loved them

Great service, friendly staff. The building was clean and the livestock was well taken care of. I will be back!

Just had the most disappointing experience at this store. We went in to buy my son a gecko. After waiting thirty minutes for assistance, the employee that came to help was knowledgeable and helpful. As we got into things and educated, we realized a gecko was more work than our research had shown. Thanked her for her time and took care to return every last item in our cart to the exact location where we had gathered the items from. We then carried out some additional shopping, when I was surprisingly approached by this same employee who began to go off on me for making a mess of the reptile area and putting things wherever I wanted and not where it belonged. I told her there must be a misunderstanding, I had taken care to ensure I didn t make extra work for her. She proceeded to argue with me, called me a liar, and she wouldn t back down in her accusations towards me. I get that it s hard to find good employees right now, but this was just so uncalled for and so inappropriate in front of my young child. I ve never had an experience like this in a retail store. It was shocking and so uncomfortable. We won t go here again.

TERRIBLE and WORST Experience ! I purchased birds at this location and unfortunately a very rude, unprofessional and unhelpful woman named Kyra got me the birds. She also said I could not return the birds. Because of her bad attitude, I asked to speak to their supervisor to complain about her and supervisor said there is a 30-day warranty to return the birds. That day was my first time to get in to this store and I WILL NEVER go back to this store again because of her.

Hard working staff that is willing to go the extra mile

I recommend it in everything

I love taking my dog here. With all the smells he is always busy smelling around . This location is clean, friendly and eager to help you find all your pet needed. Easy parking and a short walk to the store.

My husband loves coming here with our doggies!

This is our favorite place to go for fish and aquarium supplies. Eli is the best! He knows his stuff and he is always very happy to help and answer questions!

Your curbside pickup is awesome!! Also, they do a great job grooming my standard poodle. I will continue to take her to this location. Kylie, in particular, does a great job with poodle grooming!

Website says they have something but employee too lazy to help me look for it

Very slow, never got asked if I need help finding anything. There were only like 2 employees at the time. Prices are a bit high.

All the workers are nice and they have everything you need for your pet

Usually has a huge line and only 1 or 2 people working it seems like. But they have some good sales every once in a while.

I have been taking both my dogs here for over a year. Kaylee is who is our dog groomer and she is the best! Would definitely recommend this place.

I m so sad to report this but my kids and I were in there and there was a dead chameleon in the enclosure

AWEFUL prices! Literally everything is marked up 20% or more. And they can t argue it s higher quality because if you go to target next door you can find same brands for cheaper. Amazon is 1/3 of their prices on almost everything. Won t be using petco again.

Well kept store! I come here to shop, browse and just kill time :)

Terrible management John the store manager was unreasonable and lack customer service skills towards customers very disappointed

They had one employee that was at the store on time. I had to wait 10 minutes for the second employee to show up, obviously late, in order to get some customer service. The third employee rolled in 20 min late. We bought some shrimp that were marked or we were told were one price then charged another at the register. The reptile tanks holding the lizards had not been cleaned for some time due to the large amounts of feces piled up in the corners. Not very impressed. I do not recommend this store.

They will mot meet the Petsmart prices on cans of dog food. They are closer than Petsmart but no RX FOOD. CLERKS FIRGET TO CHECK FOR POINTS UNLESS YOU REMIND THEM.

Love petco. Great people there too!

Nice store, they keep it clean. Staff are friendly and willing to help.

I guess a 2 year old is not allowed to watch puppies being trained. Extremely disrespectful employee. You put your training area in a high traffic area, not ideal.

Good selection just a dirty, stinky facility.

Marissa is the one to see for pet grooming, she is the best for dog care !! Always see only her for my fur baby. Worth the drive

This is a nice Petco location. Fun pet displays, dog grooming, pet training, etc. Employees at Petco locations have been helpful for me

Went here to buy a fish for my kids as a pet, rude employees, when I asked for help acted like it wasnt there job to help decided to go to the salt lake location where they were 100% more pleasant & helpful. Plus their glow fish looked dead & when I told the lady she literally shook the cup they were & said it wasnt it -.-

The online pickup of the awesome deal, and the fact that they had the stock that I needed (10 Fish Tanks) was awesome! My classroom benefitted greatly from the quick and easy purchase and pickup!

The cashier was soo nice - so glad they let their employees sit while checking people out! I love companies that treat their employees well!

I recently purchased an albino ball python and everything needed to take care of it. The assistant manager Ryan was very helpful and knowledgeable about what we needed. He answered all my questions and made me feel very comfortable with buying a new pet. Thanks Ryan!

I took my dog to dog obedience school. The trainer is phenomenal and everything we need for the puppy is found in the store.

The stuff is almost complete for us pet. I love it!!

We got a really awesome dog soccer ball here that my golden doodle loves (he tears most toys to shreds but it is still intact after a week of use)

Great people and good care for our pets

I dont want to buy everything on line. It is good to have the oppertunity to go down and look at the actual product.

Didnt have what we were looking for

Great selection and friendly staff

Good products and lots of it with an excellent rewards program. Might be my #1 go to place for my animals

Great experience. Employees were incredibly attentive even though they are a bit understaffed. They didnt get pushy about us not wearing masks. Great experience overall!

Love

Not a wide choice of leather collars etc but still good and helpful pple

They have a lot of things, but not necessarily what you need.

Great prices friendly staff management must be great. Clean store well stocked.

Great

Great, real helpful, will shoo again.

Store was clean, employees were kind and helpful

How do you have such a large pet store and not have dog first aid stuff?

Wonderful service and even better classes! Allison is my go to. Hands down, she is the best!

Typical pet supermarket. They do have royal canin in stock!

Love it .

My Cat had to say this about Petco: meow

Nothing is ever in stock, if something actually shows in stock on the website it will be canceled. It s happened 3 times, time to move on to Petsmart.

This was a great curbside experience for me. I called in, and told them I was here, and before I could even pull around to the front, my order was out. I definitely recommend the curbside pickup here.

The lizards didnt taste very good

Great haircut for my dog give caylee a huge shout out

Fantastic service! We were able to find what we needed easily and Kyra was incredibly helpful with us at the register. She also had a pretty cool belt on which only adds to the overall experience :)

Come here mainly for my cats litter, wet food stock is there but never enough that I could stock myself up for a while.

Just started to buy at this store.. Helpful friendly employes .always ready to answer questions

All of the employees were very friendly, knowledgeable and helpful!

They got me in fast. Were very understanding about my new dog. They were great with her, even when she became a little brat. Great place.

Love the convenience, and staff are always happy and so helpful.

The staff are friendly and helpful. The only concern is that at times the store is out of refrigerated Fresh Pet Vital grain free. This is the only food I will give my elderly Chihuahua. But all in all, it is a wonderful place for both my of pets needs.

Friendly staff and they were helpful with my questions when selecting a fish

Staff helped us figure out which dog food we needed for our crazy, food throwing mutt. Very knowledgeable

Whoever is taking care of the animals Id doing a TERRIBLE job.

Recently, my partner and I went to Petco in South Jordan to buy some Halloween costumes for our two dogs. My partner loves bearded dragons so we always make a point to go take a look. We were horrified by the conditions of the enclosures. There was feces everywhere, dead crickets, the lizards were eating their own feces. The lizards did not look healthy. I brought this up to two different employees while at the store. The first told me that they don t do lizards and the second was extremely disrespectful and essentially told me to mind my own business. When we left, I called Petco s customer service and was hung up on twice. I feel like if the employees aren t willing to take proper care of their animals, they shouldn t be selling them. I was extremely underwhelmed and disappointed in this Petco.

SO many dead Bettas, several look like theyve been decomposing for at least a week. Youd think that theyd at least check every day to remove the dead ones if theyre not going to take care of them properly.

Not a good place to get a dog tag. They had a very small selection. The print on them was awful, you could hardly read it. We tried at least 2 different kinds but they were all bad. They did refund our money tho.

Kylieann needs to be put on a track to leadership and become your next CEO. She gets it!!!!! I am not a new pet owner but I am still learning how to be a great pet parent and she helped me walk through my challenges Ive been having with harnesses and feeding for my pup. And my pup is eating better and not running away from me when its time to walk. If you want a strong value proposition, that customer experience will bring me back and keep me from shopping online. Train all of your crew to be Kylieanns and it will set you apart from the competition by a mile.

Cosmo had a bath, nails trimmed and teeth brushed. He seemed really happy when I picked him up. The staff there did a great job with him.

they brought it to my car! I love this!

Easy to buy, fair prices, ready to pick up very fast . Love it

I made a late appointment to get my fur buddie a bath. The gal in grooming was very kind to schedule me in. About a half hour later I started to not feel well, so I called back and let the girl know! I was sick for 2 solid weeks.

Good selection of dog food.

A condescending man was training a young lady and it definitely seemed uncomfortable for her. I walked around the store a couple times and each time I heard him speaking to her, it just seemed rude.

So slow

Perfectly fine experience in the store.

The best employees Ive interacted with at a pet supply store. Really friendly and helpful. It makes a huge difference.

Over priced, great selection, Average customer service.

Is always a good place to shop for your pets

Customer service has been hit and miss with Petco, but lately this location has stepped up their game. Definitely deserving of an upgrade to five stats.

They always have what we need at fair, competitive prices.

Its a pet supply store. They supply pet stuff. Hard to screw that up really.

Good for a Petco. The paint marker on the fish tanks looks really good. I havent seen a larceta for sale and I do a lot of reptile shows. I would love this store to have a saltwater section. Well stocked in feeder bugs, its hard to find superworms